Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KIOSHA WILSON

Phoenix,US

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. I am Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I am Proficient in customer service best practices and related options. I am Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities and I am committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Administrative Customer Service Rep

Michael Properties
06.2023 - 11.2023
  • Demonstrated proficiency in Microsoft Office Suite applications for document preparation needs
  • Utilized problem-solving skills to resolve complex customer issues quickly and effectively
  • Answered calls professionally in accordance with established protocols for quality assurance purposes
  • List properties for rent on designated listing sites
  • Organize leads for follow up and response
  • Ensure that all listings are accurate and up to date
  • Maintain a good understanding of internet technology and trends
  • Perform administrative tasks such as filing documents, scheduling appointments, and managing calendars
  • Developed effective communication skills through daily interactions with customers over the phone and email
  • Organize and maintain customer records using database software.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Market Lead/Harvester

Tiger Mountain Foundation
01.2023 - 05.2023
  • Planted and harvested produce for weekly markets
  • Taught volunteers what produce to grow in certain seasons
  • Assisted in workshops gardening for the community
  • Attended weekly markets educating customers about the produce that was for sale
  • Took donations for produce and registered future volunteers.
  • Enhanced harvesting efficiency by implementing modern machinery and techniques.
  • Reduced crop loss during harvest through proper handling and storage methods.

Concierge

The RealReal
04.2022 - 12.2022
  • Assisted Consignor with items they wanted sold on the site
  • Helped with getting items listed on the website
  • Assisted with passwords and descriptions of items
  • Explained commission rates to consignors.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.

Photo Expeditor

The RealReal
10.2021 - 02.2022
  • Steamed new items that were set to be photographed for the day
  • Organize clothing and accessories to match outfits
  • Stock and clean work area to ensure cleanliness and professionalism for the shoot.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.
  • Streamlined order processing by implementing efficient scheduling and tracking systems.

Scheduler

AZ Radiology
11.2019 - 03.2020
  • Make outbound calls to patients overdue for mammograms
  • Asked screening questions to ensure the patient was in the correct BIRAD
  • Schedule bone density screenings for eligible patients.

Customer Service Specialist

McKesson Specialty Health
12.2018 - 05.2019
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Paid careful attention to every detail regarding the medication the particular patient was on.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Client Advisor

Abundant Grace Church
05.2017 - 08.2018
  • Generated innovative ideas for enhancing the overall client experience
  • Ensured compliance with applicable laws, regulations, and industry guidelines when dealing with clients
  • Identified opportunities for improvement in customer service processes and procedures
  • Assured Clients renting out the church for reunions, day camps, Farmers market etc
  • Showed clients around the church and the amenities we provided
  • Cleaned the lobby area, set up plants and magazines for clients to read in the sit-down area
  • Cleaned the sanctuary and made sure restrooms were up to par
  • Collected deposit payments made by clients scheduled
  • Assisted with office organization and maintained organized files.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.

Education

High School Diploma -

Mountain Pointe High School
05.2011

Skills

  • Certified Doula
  • Assistant experience
  • Office Streamlining
  • Property Tour Management
  • Guest Satisfaction
  • Telephone Etiquette
  • Hospitality Service Expertise
  • Reservations and Ticketing
  • Billing and Payment Processing
  • Guest Inquiries
  • Front Desk Operations
  • Property Tours
  • Maintenance Knowledge
  • Data Entry
  • Product Knowledge
  • Call Management
  • Consultative Sales
  • Scheduling
  • Account Updating
  • CRM
  • KnowledgeBase
  • Workday
  • Slack

References

  • Barbra Jackson, Manager, (915) 487-6996, cali.bj@gmail.com
  • Nicole Davis, Seamstress, (480) 265-2769, 2n2none.nj@gmail.com
  • Kayla Jones, Bartender, (602) 370-6329, Kayla.jones@asu.edu
  • Asha Williams, Harvest Worker, (248) 460-3875, ashaw@gmail.com
  • Tamika Smith, Property Manager, (832) 253-4085, Tamika.Smith@gmail.com

Timeline

Administrative Customer Service Rep

Michael Properties
06.2023 - 11.2023

Market Lead/Harvester

Tiger Mountain Foundation
01.2023 - 05.2023

Concierge

The RealReal
04.2022 - 12.2022

Photo Expeditor

The RealReal
10.2021 - 02.2022

Scheduler

AZ Radiology
11.2019 - 03.2020

Customer Service Specialist

McKesson Specialty Health
12.2018 - 05.2019

Client Advisor

Abundant Grace Church
05.2017 - 08.2018

High School Diploma -

Mountain Pointe High School

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