Kiowa Scott
Philadelphia,PA
Summary
Dynamic customer service professional with extensive experience at Dollar General, excelling in inventory management and team training. Proven ability to enhance customer satisfaction through effective problem resolution and cash handling. Skilled in POS operations and stock replenishment, consistently contributing to a well-organized and efficient retail environment.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Family Dollar
08.2025 - Current
- Assisted customers with product inquiries and transactions, enhancing overall shopping experience.
- Processed cash register transactions accurately, ensuring efficient checkout procedures.
- Maintained store cleanliness and organization, contributing to positive customer impressions.
- Collaborated with team members to restock merchandise, ensuring shelves remained well-supplied.
Lead Sales Key Holder
Dollar General
07.2024 - 05.2025
- Managed inventory control, ensuring optimal stock levels and reducing out-of-stock occurrences.
- Trained and mentored new team members on operational procedures and customer service standards.
- Executed visual merchandising strategies to promote promotional items and improve store layout.
- Handled cash register transactions accurately, maintaining accountability for financial transactions.
- Ensured compliance with company policies and safety regulations during daily operations.
Package Handler
UPS
12.2021 - 02.2022
- Operated material handling equipment to move packages efficiently within the warehouse.
- Sorted and organized packages for timely distribution, ensuring accuracy and adherence to safety protocols.
- Collaborated with team members to streamline package processing workflows, enhancing overall productivity.
- Conducted regular inspections of packaging materials and equipment to maintain operational efficiency and safety standards.
Cashier
Lowes Home Improvment
06.2021 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling protocols were followed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
Grill Cook
Chipotle Grill
03.2020 - 10.2020
- Operated grill station efficiently during peak hours to ensure timely meal preparation.
- Managed food safety practices, maintaining cleanliness and organization of cooking area.
- Prepared high-quality ingredients for grilling, adhering to Chipotle's standards and recipes.
- Collaborated with team members to optimize workflow and enhance service speed.
Education
High School Diploma -
Murrell Dobbins CTE
Philadelphia, PA06-2020
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Stock replenishment
- POS system operation
- Refunds and exchanges
- Refunds processing
- Cash handling
Timeline
Customer Service Associate
Family Dollar
08.2025 - Current
Lead Sales Key Holder
Dollar General
07.2024 - 05.2025
Package Handler
UPS
12.2021 - 02.2022
Cashier
Lowes Home Improvment
06.2021 - 10.2021
Grill Cook
Chipotle Grill
03.2020 - 10.2020
High School Diploma -
Murrell Dobbins CTE