Kip Christenson
Sales Manager
Vancouver,WA
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
29
29
years of professional experience
Work History
Sales Manager
Westlie Ford LLC
Washougal , WA
10.2009 - 12.2020
- As a Sales Manager at Westlie Ford for the last nine years, my duties consisted of all the management aspects of the sales department.
- Identified, hired and trained staff by teaching best practices, procedures and sales strategies. Supervised sales team, stepping in to support employees and to demonstrate how to deliver smooth a sales processes for clients.
- Worked with sales people and the internet department desking their deals. This included appraising trades, pulling credit, presenting numbers, and being on the floor to close the deal.
- Responsible for getting all purchases approved by a financial institution prior to the client moving on to the finance department. This entailed finding the most profitable avenue for the dealership, following up with finding and resolving any issues that arose.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Responsible for working with the manufacturer to report daily sales, applying for rebates or dealer cash money, and following up to make sure the dealership was receiving all the funds due to them.
- Ordered vehicles for salespeople and inventory needs.
Internet Sales Manager
Ron Tonkin Toyota
Portland , Oregon
02.2003 - 10.2009
- Responsible for selling vehicles through the internet leads provided.
- Increased profits through providing excellent customer service, following established guidelines and maintaining a 90% customer satisfaction index.
- Over the five and half years, averaged 20.3 cars sold a month. This was completed with a 17.5% closing ratio.
- Following up with customers to make sure they were satisfied with our process and purchase.
Sales, Closing Manager, Finance
Herzog Meyer
Beaverton , Oregon
06.2002 - 05.2005
- Worked as a sales representative on the floor. Responsible for selling vehicles following the procedures and policies of the dealership.
- Following up with customers, while maintaining a over 90% customer satisfaction index.
- Promoted to a Closing Manager. Position required the closing transactions for the floor sales people, sales representative sales training, working with Sales Managers to increase sales.
- Promoted to Finance Manager. Worked with customers to sign paperwork and sell finance product.
- Worked with banks to gain funding and follow up on any funding issues.
Owner/ Manager
Traders Du Vin Inc
Portland , Oregon
05.1993 - 12.2001
- Founded and managed Wine Distribution business, growing revenue from $0 to $$250,000 in first year and to $3.2 million within six years.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
- Maintained up-to-date administrative records to monitor operational conditions.
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Maximized efficiency by coaching and mentoring personnel on principles, industry practices, company procedures and sales techniques.
- Responsible for dealing with Winery owners and Importers in regards to sales.
- In charge of gaining new product lines through direct import, winery ownership, or national importer.
Education
Portland State University
Portland, ORUniversity Of New Mexico
Albuquerque, NMMilwaukie High School
Milwaukie, ORSkills
Sales processes
Analytical problem solver
Positive and upbeat
Vendor management
Coaching and mentoring
Sales expertise
Staff Management
Verbal and written communication
Direct sales
Accomplished manager
Sales Operation
Goals And Performance
Sales Presentations
Empowers high-performing sales teams
Timeline
Sales Manager
Westlie Ford LLC
10.2009 - 12.2020
Internet Sales Manager
Ron Tonkin Toyota
02.2003 - 10.2009
Sales, Closing Manager, Finance
Herzog Meyer
06.2002 - 05.2005
Owner/ Manager
Traders Du Vin Inc
05.1993 - 12.2001
Milwaukie High School
University Of New Mexico
Portland State University