Kipling Garrick
Beckley,WV
Summary
Dynamic and reliable server with a strong work ethic and exceptional customer service skills honed at Homestead Resort. Proven ability to multitask in high-volume dining environments while maintaining guest satisfaction. Skilled in cash handling and fostering guest engagement, consistently resolving concerns to enhance the overall dining experience.
Overview
12
12
years of professional experience
Work History
Server
Glade Springs Resort
02.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Packer
Klockner Pentaplast
03.2022 - 07.2024
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Server
Homestead Resort
06.2013 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Certification - Plumbing
Putnam County Vocational School
Winfield, WV06-2021
GED -
Oracabessa High School
St.Mary's Jamaica07-1984
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Reliability
- Multitasking
- Cool under pressure
- Excellent communication
Timeline
Packer
Klockner Pentaplast
03.2022 - 07.2024
Server
Glade Springs Resort
02.2018 - Current
Server
Homestead Resort
06.2013 - 02.2017
Certification - Plumbing
Putnam County Vocational School
GED -
Oracabessa High School
Similar Profiles
Tara WilliamsTara Williams
Retail Coordinator at The Resort At Glade SpringsRetail Coordinator at The Resort At Glade Springs
BEATRICE RAKOWSKYBEATRICE RAKOWSKY
Banquets Food Service Waiter and Cocktail at Crystal Springs Resort, Golf, Culinary ResortBanquets Food Service Waiter and Cocktail at Crystal Springs Resort, Golf, Culinary Resort
Lynea SmithLynea Smith
Resort Concierge at Walt Disney World’s Saratoga Springs ResortResort Concierge at Walt Disney World’s Saratoga Springs Resort
Mckenzy EdwardsMckenzy Edwards
Daycare Teacher at Dreamland DaycareDaycare Teacher at Dreamland Daycare
Alan WilliamsAlan Williams
Manager - Safety at Kanawha Eagle Mining, LLCManager - Safety at Kanawha Eagle Mining, LLC