Kipp Kovac

• Directed all operational functions of the organization, overseeing business systems, technology infrastructure, process development, fulfillment operations, vendor management, and cross-functional execution while driving operational excellence across the business
• Established and optimized scalable operational frameworks that supported company growth, improved efficiency, increased visibility, strengthened revenue operations, and enhanced organizational performance
• Owned the company's operational technology stack, driving system integration, workflow automation, process optimization, KPI development, and continuous improvement initiatives
• Managed strategic relationships with fulfillment, logistics, and technology partners, ensuring operational alignment, service-level performance, successful project execution, and ongoing cost optimization
• Developed operational policies, procedures, training programs, and performance standards that improved consistency, accountability, operational scalability, and organizational effectiveness
• Partnered with executive leadership on budgeting, forecasting, financial planning, P&L support, and revenue initiatives, providing insights to improve financial performance and resource allocation
• Monitored operational expenses, vendor costs, fulfillment expenditures, and shipping budgets, identifying opportunities for cost optimization, efficiency gains, and margin improvement
• Collaborated with ownership and executive leadership on annual budgeting, revenue forecasting, operational planning, and business performance analysis, aligning operational execution with company growth objectives and long-term strategic planning initiatives
• Provided executive leadership with operational reporting, performance metrics, forecasting data, and business insights to support strategic planning, decision-making, and organizational growth
• Led cross-functional initiatives across sales, operations, technology, and vendor teams to improve customer experience, operational scalability, revenue growth, profitability, and overall business performance
• Oversaw operational risk management, issue resolution, process improvement, and systems optimization to ensure business continuity, financial accountability, and operational excellence
• Drove organizational efficiency through process redesign, technology adoption, workflow automation, continuous improvement initiatives, and effective resource allocation strategies
• Acted as the central operational leader responsible for ensuring all systems, teams, vendors, financial controls, and operational processes functioned cohesively to support company objectives, customer success, and sustainable profitability

• Responsible for overseeing all sales and operations for division within company
• Managed team of sales professionals to ensure goals and objectives were reached
• Created from scratch and implemented entire operations and sales process within division
• First year of business, drove sales to reach approximately 1 million dollars in revenue
• Increased operational efficiency of company through implementing new procedures and processes
• Set and managed sales and operational goals, quotas, and KPI's
• Responsible for ordering, managing, and tracking all products and materials
• Reported directly to President on operational and sales goals
• Reported to board and investors as well to ensure goals and objectives are met
• Managed budgets and multiple reports for division
• Key contributor to marketing campaigns from inception to execution
• Developed Standard Operating Procedures for all aspects within operations and sales
• Researched and introduced several new software programs to optimize efficiency
• Oversaw new hire training with regards to daily operations, sales techniques, and software training
• Part of executive management team that oversaw entire company
• Managed all aspects of day to day operations including logistics, inventory, deliveries, customer service, sales, and respective teams for those areas.
• Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.

• Responsible for overseeing all business development and day to day operations with company
• Identified new business and revenue opportunities while managing operations within company
• Lead and managed sales team, and operations team
• Responsible for creating, implementing and measuring success across both departments
• Motivated and lead high performance teams that exceeded goals within SAAS vertical
• Reported directly to CEO on operational, budgetary and sales goals
• Oversaw all processes within project management from sale to implementation
• Responsible for procurement of all hardware and devices to be sent to contractors for installation
• Analyzed and implemented project goals, deadlines, schedules, resources, and budgets for all projects
• Established KPI's across multiple departments
• Developed SOP's for both departments while implementing new software programs to streamline efficiency and accuracy
• Responsible for overseeing all projects to ensure timely completion
• Key contributor to marketing campaigns from inception to execution
• Oversaw new hire training with regards to daily operations, sales techniques, and software training
• Attended conferences to represent company and acquire new leads
• Grew and managed personal and company Sales Pipeline, while also managing operational projects
• Collaborated with senior management on overall company goals and vision
• Key contributor to have projected 50% growth in sales revenue from 2019 to 2020.
• Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
• Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.

• Directed and coordinated all activities and operations within distribution center
• Managed entire order and fulfillment process for $8 million in contracts
• Responsible for establishing, tracking, setting, and managing KPIs and budget to align with company goals
• Developed Standard Operating Procedures for all aspects within Operations
• Oversaw all supply chain operations within distribution center
• Oversaw shipping and receiving team
• Built end-to-end fulfillment experience from suppliers to customers
• Automated processes that was cost-effective
• Responsible for new client projects and implementations
• Provided financial analysis to assist senior management in future fulfillment business decisions
• Operationalized and implemented processes and metrics to scale business
• Oversee and managed fulfillment outsource partners
• Establish best practice procedures for KPI accountability and management
• Work with IT department to establish fulfillment and inventory management automation protocols for company technology system
• Established, lead, and managed distribution team
• Managed all aspects of day to day operations including logistics, inventory, and fulfillment of orders.
• Analyzed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
• Collaborated with manufacturing and supply chain management.

• Achieved top Sales Executive in company for 2015 and 2016
• Managed all aspects of new and existing accounts in B2B environment
• Generated, processed, and followed up on leads throughout sales cycle
• Personally grew new SAAS account sales over 20% in multimillion dollar company
• Prepared concise proposals and contracts
• Managed own activities, time, and responsibilities throughout workday
• This included finishing projects, meeting deadlines and sales quotas
• Worked collaboratively in team environment
• Operated effectively and efficiently in home office environment, fully remote
• Use of specialty tracking and sales leads software
• Expertise and skilled in Salesforce
• Presented, sold, and, implemented compliance software programs within healthcare organizations
• Worked directly with Administrators, Directors, Officers, and Doctors to implement software programs to meet their compliance needs with HIPAA, OSHA, and Corporate compliance
• Oversaw and managed entire logistics and processes for new clients from sale, implementation and setup, and maintenance of these accounts
• Oversaw new hire training with regards to daily operations, sales techniques, and software training
• Attended conferences to represent company and acquire new leads.
• Established long-lasting relationships with key clients through effective account management and consistent communication.
• Exceeded sales targets by effectively managing diverse portfolio of products and services.
• Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.

• Developed new business and managed all client relationships
• Expanded business by researching and acquiring new contracts
• Directed and coordinated all activities within distribution facility
• Oversaw all supply chain operations within distribution center
• Oversaw shipping and receiving team
• Responsible for establishing, tracking, setting, and managing KPIs and budget to align with company goals
• Developed Standard Operating Procedures for all aspects within Operations
• Managed all aspects of day to day operations including logistics, inventory, IT, customer service, and fulfillment of orders
• Oversaw entire project management within company
• Procured all supplies and equipment for all existing and new business
• Analyzed and compared cost for all contracts, materials, supplies, and procedures
• Analyzed budget, profit and loss, and all balance sheets for company
• Managed all aspects of human resources including schedules, employee hiring, training/mentoring, reviews, and conflict management
• Responsible for product contracts, product management, ecommerce, reports, accounting/budgets, customer relations, marketing, inventory control, returns, order fulfillment processes, warehousing, and domestic/international packaging/shipping contracts and operations
• Managed and assessed all projects within operations of 3PL warehouse
• Worked directly with Vendors and Manufactures of health products, nutritional supplements, and natural products
• Negotiated new shipping/freight contracts to save company up to 45% off of shipping expenses
• Managed and grew sales/orders 224% while reducing shipping expenses
• Improved inventory problem resolutions, service levels and time-to-cash by implementing just-in-time material management/purchasing
• Researched and established automated operational efficiency and accuracy; thus improving overall performance
• Researched implementation of bar coding and handheld order picking
• Implemented inventory management system and program to effectively improve efficiency
• Use of specialty inventory and shipping software programs
• Established, lead, and managed distribution team
• Experience with LTL, FTL, Air, and small package transportation
• Extensive experience with FedEx, UPS, USPS, and other international shipping carriers.
• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.