Kipp Kovac
Farmington,Utah
Summary
Multi-talented senior executive with 19 years of experience in business, operations, logistics, and sales. Successful in improving processes, optimizing operations, and driving sales revenue growth. Proven track record of success in building and leading high-performance teams
Overview
19
19
years of professional experience
1
1
Language
Work History
SALES OPERATIONS MANAGER
Emerald Pools & Spas
11.2020 - Current
- Responsible for overseeing all sales and operations for division within company
- Managed team of sales professionals to ensure goals and objectives were reached
- Created from scratch and implemented entire operations and sales process within division
- First year of business, drove sales to reach approximately 1 million dollars in revenue
- Increased operational efficiency of company through implementing new procedures and processes
- Set and managed sales and operational goals, quotas, and KPI's
- Responsible for ordering, managing, and tracking all products and materials
- Reported directly to President on operational and sales goals
- Reported to board and investors as well to ensure goals and objectives are met
- Managed budgets and multiple reports for division
- Key contributor to marketing campaigns from inception to execution
- Developed Standard Operating Procedures for all aspects within operations and sales
- Researched and introduced several new software programs to optimize efficiency
- Oversaw new hire training with regards to daily operations, sales techniques, and software training
- Part of executive management team that oversaw entire company
- Managed all aspects of day to day operations including logistics, inventory, deliveries, customer service, sales, and respective teams for those areas.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
VICE PRESIDENT OF OPERATIONS/BUSINESS DEVELOPMENT
Vitality Energy
08.2019 - 03.2020
- Responsible for overseeing all business development and day to day operations with company
- Identified new business and revenue opportunities while managing operations within company
- Lead and managed sales team, and operations team
- Responsible for creating, implementing and measuring success across both departments
- Motivated and lead high performance teams that exceeded goals within SAAS vertical
- Reported directly to CEO on operational, budgetary and sales goals
- Oversaw all processes within project management from sale to implementation
- Responsible for procurement of all hardware and devices to be sent to contractors for installation
- Analyzed and implemented project goals, deadlines, schedules, resources, and budgets for all projects
- Established KPI's across multiple departments
- Developed SOP's for both departments while implementing new software programs to streamline efficiency and accuracy
- Responsible for overseeing all projects to ensure timely completion
- Key contributor to marketing campaigns from inception to execution
- Oversaw new hire training with regards to daily operations, sales techniques, and software training
- Attended conferences to represent company and acquire new leads
- Grew and managed personal and company Sales Pipeline, while also managing operational projects
- Collaborated with senior management on overall company goals and vision
- Key contributor to have projected 50% growth in sales revenue from 2019 to 2020.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
OPERATIONS & FULFILLMENT MANAGER
Avidere
08.2017 - 07.2019
- Directed and coordinated all activities and operations within distribution center
- Managed entire order and fulfillment process for $8 million in contracts
- Responsible for establishing, tracking, setting, and managing KPIs and budget to align with company goals
- Developed Standard Operating Procedures for all aspects within Operations
- Oversaw all supply chain operations within distribution center
- Oversaw shipping and receiving team
- Built end-to-end fulfillment experience from suppliers to customers
- Automated processes that was cost-effective
- Responsible for new client projects and implementations
- Provided financial analysis to assist senior management in future fulfillment business decisions
- Operationalized and implemented processes and metrics to scale business
- Oversee and managed fulfillment outsource partners
- Establish best practice procedures for KPI accountability and management
- Work with IT department to establish fulfillment and inventory management automation protocols for company technology system
- Established, lead, and managed distribution team
- Managed all aspects of day to day operations including logistics, inventory, and fulfillment of orders.
- Analyzed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
- Collaborated with manufacturing and supply chain management.
SENIOR SALES EXECUTIVE
HealthCare Compliance Pros
01.2015 - 07.2017
- Achieved top Sales Executive in company for 2015 and 2016
- Managed all aspects of new and existing accounts in B2B environment
- Generated, processed, and followed up on leads throughout sales cycle
- Personally grew new SAAS account sales over 20% in multimillion dollar company
- Prepared concise proposals and contracts
- Managed own activities, time, and responsibilities throughout workday
- This included finishing projects, meeting deadlines and sales quotas
- Worked collaboratively in team environment
- Operated effectively and efficiently in home office environment, fully remote
- Use of specialty tracking and sales leads software
- Expertise and skilled in Salesforce
- Presented, sold, and, implemented compliance software programs within healthcare organizations
- Worked directly with Administrators, Directors, Officers, and Doctors to implement software programs to meet their compliance needs with HIPAA, OSHA, and Corporate compliance
- Oversaw and managed entire logistics and processes for new clients from sale, implementation and setup, and maintenance of these accounts
- Oversaw new hire training with regards to daily operations, sales techniques, and software training
- Attended conferences to represent company and acquire new leads.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Exceeded sales targets by effectively managing diverse portfolio of products and services.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
VICE PRESIDENT OF OPERATIONS & SALES
Pier 37 Inc.
05.2005 - 04.2014
- Developed new business and managed all client relationships
- Expanded business by researching and acquiring new contracts
- Directed and coordinated all activities within distribution facility
- Oversaw all supply chain operations within distribution center
- Oversaw shipping and receiving team
- Responsible for establishing, tracking, setting, and managing KPIs and budget to align with company goals
- Developed Standard Operating Procedures for all aspects within Operations
- Managed all aspects of day to day operations including logistics, inventory, IT, customer service, and fulfillment of orders
- Oversaw entire project management within company
- Procured all supplies and equipment for all existing and new business
- Analyzed and compared cost for all contracts, materials, supplies, and procedures
- Analyzed budget, profit and loss, and all balance sheets for company
- Managed all aspects of human resources including schedules, employee hiring, training/mentoring, reviews, and conflict management
- Responsible for product contracts, product management, ecommerce, reports, accounting/budgets, customer relations, marketing, inventory control, returns, order fulfillment processes, warehousing, and domestic/international packaging/shipping contracts and operations
- Managed and assessed all projects within operations of 3PL warehouse
- Worked directly with Vendors and Manufactures of health products, nutritional supplements, and natural products
- Negotiated new shipping/freight contracts to save company up to 45% off of shipping expenses
- Managed and grew sales/orders 224% while reducing shipping expenses
- Improved inventory problem resolutions, service levels and time-to-cash by implementing just-in-time material management/purchasing
- Researched and established automated operational efficiency and accuracy; thus improving overall performance
- Researched implementation of bar coding and handheld order picking
- Implemented inventory management system and program to effectively improve efficiency
- Use of specialty inventory and shipping software programs
- Established, lead, and managed distribution team
- Experience with LTL, FTL, Air, and small package transportation
- Extensive experience with FedEx, UPS, USPS, and other international shipping carriers.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT12.2024
Associate of Applied Science - Business Management
LDS Business College
Salt Lake City, UT05.2007
Certificate in Accounting - Accounting
LDS Business College
Salt Lake City, UT05.2007
Skills
- Business Leadership
- Operations Management
- Operating Procedures and Policies
- Goal Setting and Achievement
- Operational Efficiency
- Process Improvement
- Team Building & Team Leadership
- Department Oversight
- Performance Improvement
- Policy Development and Enforcement
- Staff training/development
- Business Management
- Sales Expertise
- Sales Forecasting
- Sales Team Leadership
- Business Development and Planning
Accomplishments
- Strategic Leadership: Leveraged 19 years of dynamic senior management expertise across Business, Operations, Logistics, and Sales to drive transformative growth and innovation
- Seasoned Executive Leadership: Demonstrated extensive proficiency in senior-level management, consistently delivering results through visionary leadership and decisive action
- Pioneering Business Development: Spearheaded the creation of a highly successful venture for the premier logistics company in South Davis County, setting new standards for operational excellence and market dominance
- Rapid Business Expansion: Orchestrated the meteoric rise of a budding enterprise into a powerhouse, positioning it among the top players in the industry through astute strategy and relentless execution
Missionary Service
Two years of church missionary service in Eastern Europe.
Languages
Slovenian
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
SALES OPERATIONS MANAGER
Emerald Pools & Spas
11.2020 - Current
VICE PRESIDENT OF OPERATIONS/BUSINESS DEVELOPMENT
Vitality Energy
08.2019 - 03.2020
OPERATIONS & FULFILLMENT MANAGER
Avidere
08.2017 - 07.2019
SENIOR SALES EXECUTIVE
HealthCare Compliance Pros
01.2015 - 07.2017
VICE PRESIDENT OF OPERATIONS & SALES
Pier 37 Inc.
05.2005 - 04.2014
Bachelor of Science - Business Management
Western Governors University
Associate of Applied Science - Business Management
LDS Business College
Certificate in Accounting - Accounting
LDS Business College
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