Kipp Meehleis
Ault,CO
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Team Lead
Constant Contact
08.2022 - Current
- Directs and supervises team of 15 Customer Success Specialists that assist customers with onboarding and product set up to foster successful adoption and usage
- Evaluates employee performance and provides constructive feedback to improve skills.
- Creates and maintains comprehensive customer success documentation for internal and external use.
- Generates reports and communicates results to stakeholders to provide insights into customer success.
- Creates customer support strategies to increase customer retention.
- Manages schedules, accepted time off requests, and found coverage for short shifts
- Evaluates employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Works with team to identify areas of improvement and devised solutions based on findings
Senior Customer Success Specialist
Constant Contact
03.2020 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns and escalations quickly whilst providing support to colleagues
Marketing Advisor
Constant Contact
02.2019 - 03.2020
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Planned and executed events and marketing programs to increase qualified leads.
- Consulted with clients on business issues and developed innovative proposals.
- Achieved client vision and marketing objectives by collaborating with various departments.'
- Managed 120 clients with varying marketing needs and industries
Customer Success Specialist
Constant Contact
06.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed 12 30 minute appointments daily
Technical Support Specialist
Constant Contact
06.2016 - 06.2018
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved 50 technical support inquiries per day
Education
Associate of Arts - Business Administration And Management
Front Range Community College
Westminster, COCertified Personal Trainer -
ISSA
Online06.2016
Skills
- Team Building and Management
- Key Performance Indicators (KPI)
- Cross-Functional Collaboration
- Salesforce Administration
- Project Management
- Reports & Analysis
- Goal Achievement
- Google Apps
- Salesforce
- Calendly
- Slack
- Jira
Timeline
Team Lead
Constant Contact
08.2022 - Current
Senior Customer Success Specialist
Constant Contact
03.2020 - 08.2022
Marketing Advisor
Constant Contact
02.2019 - 03.2020
Customer Success Specialist
Constant Contact
06.2018 - 02.2019
Technical Support Specialist
Constant Contact
06.2016 - 06.2018
Associate of Arts - Business Administration And Management
Front Range Community College
Certified Personal Trainer -
ISSA
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