Kiptanui Warship Anthony
Diani,Kenya
Summary
Experienced sommelier with a successful track record in a prestigious five-star establishment boasting multiple outlets. Skilled at curating and managing an extensive wine program to elevate the overall dining experience. Demonstrated expertise in pairing wines with diverse cuisines and providing thoughtful recommendations to guide guests. Proficient in conducting wine tastings, overseeing inventory, and collaborating seamlessly with kitchen staff. Committed to delivering exceptional customer service while continuously expanding knowledge of global wine regions and emerging trends. Proven ability to cultivate strong relationships with vendors and maintain a well-rounded wine selection. Passionate and dedicated professional with a refined palate and unwavering commitment to excellence in the art of wine service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sommelier
Princess Cruises
01.2024 - Current
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Elevated dining experiences by expertly pairing wines with food items.
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Organized routine workshops enhancing staff's understanding of wines.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Inventoried bar supplies regularly to quickly identify supply shortages and detect problems such as theft.
- Implemented effective cost control measures, resulting in reduced waste while maintaining the highest quality standards.
- Elevated guest experience by creating informative and visually appealing wine menus that highlighted key tasting notes and pairing suggestions.
- Coordinated wine selection and restocking for cellar with over Number bottles.
- Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Provided exceptional customer service by promptly addressing any issues or concerns regarding wine choices, ensuring a memorable dining experience.
- Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Kept current on industry trends and market fluctuations through continuous education and networking opportunities.
- Oversaw successful bar service and operations to handle as many as Number guests per day.
- Evaluated potential new additions to the wine list through systematic blind tasting protocols, guaranteeing only top-quality offerings were featured.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Implemented new promotional strategies, dramatically increasing business.
- Set up wine tastings to bring in business and promote special offerings.
- Directed teams to keep workstations clean and neat for professional customer appeal.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Assistant Food and Beverage Manager
Sands At Nomad Beach Bar
08.2022 - Current
- Trained staff in proper serving etiquette and continually worked to maintain a positive working atmosphere
- Became exclusively involved in the restaurant's wine selection and helped to create and organize the wine inventory
- Interacted with Customers- greeted customers and checked that they were enjoying their experience
- I also managed customer complaints and rectified customer problems
- Provided Aid to All Staff-provided aid to all server and kitchen staff in ensuring quality service delivery and consistency
- Oversaw successful bar service and operations to handle as many as200 guests per day in the all-day dining restaurant
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Increased sales significantly by upselling higher-end products to customers
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content
- Resolved customer complaints involving food or beverage quality and service
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Responded to customer complaints, addressing concerns and distress with amicable interactions
Resident sommelier
Nomad Beach Bar
02.2022 - 07.2022
- In this position I was tasked with:
- Wine and food pairing at indulge fine dining restaurant
- Coordinated specialty wine dinners showcasing new wines and pairings, with different wine companies and suppliers
- Helped to achieve wine sales of $1.4m annually, while keeping costs at an effectively lower rate
- Oversaw all restaurant operations and played a large role in the development of the menu and wine list
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service
- Managed cellar and beverage storage maintenance to prevent inventory spoilage
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature
- Held wine tasting sessions for guests to showcase the selection of beverages available at nomad Beach bar, offering advanced knowledge of a variety of wines
- Thoroughly monitored stock levels, performing stock take procedures on fortnight basis to maintain adequate levels of wine were available to guests
- Ensured accuracy of stock deliveries, storing safely and correctly in cellar to mitigate hazards
- Provided guests with in-depth information on food and wine pairings, wine origins and grapes subject matter
- Consistently maintained thorough knowledge of menus and wine selections available to ensure first-class customer service
- Built rapport with guests through impeccable customer service and recommendations, generating consistent repeat business
- Helped VIP-guests with their orders and requests, upholding venue integrity
Restaurant Supervisor
Nomad Beach Hotel
07.2019 - 03.2022
- Overseeing the operations of the service team as per the standard operating procedures (SOP's)to provide remarkable guest experience
- Customer satisfaction and efficiency while maintaining standards set by the company
- Provide leadership, guidance, and direction to the management team to guarantee optimum performance and
- Continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control)
Food and Beverage Supervisor
Thomson's Falls Lodge Nyahururu
07.2017 - 07.2018
- In this position I was tasked with:
- Manage service team to provide stellar dining experiences to high-profile clienteles
- Oversee administrative tasks, including book keeping, training, equipment and food ordering, maintenance, and other needs as they arise
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals
- Enforced high standards of health and safety to reduce risks of injuries and accidents
Head Waiter
Thomson's Falls Lodge Nyahururu
01.2017 - 06.2017
- In this position I was tasked with:
- Guiding patron to their seats informing them of the daily food and drink specials
- Assigning waiting staff of tables
- Train new waiting staffs and managing them
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service
- Maintained safe hygiene and food handling standards for full compliance
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
Thomsons Falls Lodge
07.2016 - 12.2016
- Internship in food and beverage service
Samburu Ashnil
09.2014 - 12.2014
- Industrial attachment in; housekeeping, food production, food and beverage service and front office
- Demonstrated consistent hard work and dedication to achieve results and improve operations
Education
Wine and spirits
Hospitality Competency centre east africa
Wine and spirits
Hospitality Competency Center
01.2022
Hospitality
Kenya Utalii College
Nairobi01.2019
Hospitality supervision
Kenya Utalii College
Nairobi01.2018
Bachelor of Science - Hotel and Hospitality Management
University of Kabianga
Kabianga, Kericho01.2016
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Matunda SA Secondary School
01.2006
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Matunda Primary School
01.2002
Skills
- Extensive knowledge of wines and spirits
- Exceptional customer service
- Inventory management
- Wine tasting and education
- Team leadership and collaboration
- Strong communication skills: Excellent verbal and written communication abilities
- Vendor relationships and negotiation
- Food and beverage management
- Wine list creation and menu development
- Wine tasting expertise
- Wine service management
- Cellar management
- Supplier relationship management
- Wine production process
- Wine tasting events
- Staff training and development
- Sensory evaluation
- Inventory management
- Serving specifications
- Menu development
- Wine list management
- Vendor negotiations
- Multilingual communication
- Special events
- Tastevin
- Wine pairing
- Wine storage solutions
- Menu production
- Glassware selection
- Food pairing principles
- Wine history
- International wine laws
- Fortified wine knowledge
- Wine service techniques
- Sparkling wine service
- Wine faults detection
- Wine preservation methods
- Palate development
- Natural wines knowledge
- Winemaking techniques
- Wine education
- Wine label interpretation
- Budgeting and cost control
- Terroir comprehension
- Wine salesmanship
- Decanting techniques
- Vintage assessment
- Wine marketing strategies
- Biodynamic wines understanding
- Wine aroma recognition
- Wine aging potential
- Grape varieties identification
- Wine regions
- Blind tasting skills
- Wine chemistry basics
- Organoleptic analysis
- Organic wines familiarity
- Wine temperature control
- Wine list creation
- Catering experience
- Teamwork
- Teamwork and collaboration
- Team player
- Warm and friendly
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Clear communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Food safety
- Decision-making
- Cool under pressure
- High energy and stamina
- Cash handling
- Detail-oriented
- Relationship building
- Food handling
- Hygiene practices
- Transactions and cash handling
- Team building
LANGUAGES
English and Swahili -Proficient
French-Beginner
Hobbies and Interests
Traveling and exploring new destination and culture., Fitness and exercise., Cooking., Photography., Music, arts and dancing., Gardening., Outdoor activities.
Accomplishments
- Supervised team of 65 staff members at the sands at Nomad.
- Collaborated with team of hospitality undergraduate students in the development of of the hospitality students association as the founder chairman in the university of Kabianga.
Affiliations
- Member, workers and trades Union.
- Member, Professional hospitality Association of Kabianga University.
- Member, Alumni of Hccea.
Certification
Wset level 3 certificate
Fire safety certificate
Train the trainer in the hospitality industry
Service supervision.
Timeline
Sommelier
Princess Cruises
01.2024 - Current
Assistant Food and Beverage Manager
Sands At Nomad Beach Bar
08.2022 - Current
Resident sommelier
Nomad Beach Bar
02.2022 - 07.2022
Restaurant Supervisor
Nomad Beach Hotel
07.2019 - 03.2022
Food and Beverage Supervisor
Thomson's Falls Lodge Nyahururu
07.2017 - 07.2018
Head Waiter
Thomson's Falls Lodge Nyahururu
01.2017 - 06.2017
Thomsons Falls Lodge
07.2016 - 12.2016
Samburu Ashnil
09.2014 - 12.2014
Wine and spirits
Hospitality Competency centre east africa
Wine and spirits
Hospitality Competency Center
Hospitality
Kenya Utalii College
Hospitality supervision
Kenya Utalii College
Bachelor of Science - Hotel and Hospitality Management
University of Kabianga
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Matunda SA Secondary School
undefined
Matunda Primary School
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