Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Hi, I’m

Nykira Jones

Dallas,TX
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

5
years of professional experience
1
Certificate
1
Language

Work History

Kandi

Customer Service Representative (Temp)
02.2024 - 03.2024

Job overview

  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved over 20 customer complaints per day with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders via email and phone, improving overall user experience.

Richard Williams & Associates, Inc.

Administrative Office Assistant (Temp)
12.2023 - 01.2024

Job overview

  • Answered approximately 15 incoming calls, emails, and faxes per day from customers.
  • Executed record filing system to improve organization and management including documentation for over 60 affiliated companies.
  • Restocked supplies and placed purchase orders from Lowe's, Quill, and Staples to maintain adequate stock levels.
  • Received and sorted over 30 incoming mail and packages to record, dispatch, or distribute to correct recipient.

Asurion

Computer Repair Technician
10.2023 - 12.2023

Job overview

  • Installed new software on desktop and laptop computers to maintain latest updates & bug fixes.
  • Disassembled approximately 2 computers per day to perform diagnostics and check for repair needs.
  • Increased company revenue with upselling of additional services and products during repair consultations, including but not limited to HDD/SSD storage upgrades and increasing RAM capacities.
  • Reduced downtime from 5-7 business days to 1-3 business days for clients by diagnosing and resolving hardware and software issues promptly.

ECarOne

Billing Administrative Assistant
10.2022 - 09.2023

Job overview

  • Participated with Director of Operations to standardize workflows and improve processes.
  • Resolved over 150 incoming payer correspondence within 24 hours of receipt per day.
  • Identified trends in rejections and payer contract issues and communicated via phone or email to remedy.
  • Maintained organized filing systems for easy access to essential documents, increasing office efficiency.
  • Increased efficiency in communication among departments by serving as central point of contact for billing-related matters.
  • ECarOne is renovation of EchoPark Automotive.

EchoPark Automotive

Loan Document Specialist
02.2021 - 10.2021

Job overview

  • Carefully reviewed over 35 documents and reports per day for completeness and accuracy.
  • Developed and edited template contracts with changes in EchoPark's policy or new developments.
  • Assisted Lead Document Specialist to gather necessary documentation for new account applications.
  • Utilized CDK, RouteOne, Adobe Acrobat, and Microsoft Office Suite 2016 to scan and clean up project documents.
  • Expedited loan approvals for clients by consistently meeting monthly deadline and maintaining accurate documentation.

CPR Cell Phone Repair

Mobile Repair Technician
08.2020 - 01.2021

Job overview

  • Specialized in repairing at least 3 Apple and Samsung phones per day and frequently worked on other manufacturer models like Google, LG, Motorola, and Blackberry.
  • Provided over 10 diagnostic estimates per day for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Increased sales by utilizing prior knowledge from ZAGG to offer consultation on mobile accessories.

ZAGG

Sales Team Leader
10.2018 - 09.2020

Job overview

  • Trained and developed new sales team of 10 in products, selling techniques, and company procedures.
  • Analyzed sales metrics to identify trends amongst various locations, adjusting strategies accordingly for sustained growth.
  • Provided over 50 limited front-screen repair service on iPhones and some Samsung devices.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.

Education

The University of Texas At Dallas
Richardson, TX

BA from Electrical Engineering
05.2027

Collin County Community College District
Plano, TX

AAS from Electrical Engineering
05.2025

University Overview

  • Women in STEM Member

Hebron High School
Carrollton, TX

High School Diploma
05.2020

University Overview

  • 4.3 (Unweighted) GPA / 3.9 (Weighted) GPA
  • Scholastic Member of Academic Decathlon
  • Awarded EYAS in 2016

Skills

  • Office Administration
  • Spreadsheet Management
  • Data Entry
  • Report Generation
  • Technical Support
  • Contract Management
  • Accounts Receivable
  • Document Management
  • Filing systems
  • Basic accounting
  • Strategic Planning
  • Business Administration

Certification

  • Wise-Certified Repair Technician, CPR Cell Phone Repair - 2021
  • Wise-Certified Repair Technician, Asurion - 2023

Languages

English
Native or Bilingual

Software

RouteOne

CDK Development

Google Suites

Microsoft Office Suite (2016)

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Nykira Jones