Kira Andrews
Experienced Customer Support Specialist
Chicago,IL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of company products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
Work History
Patient Intake Coordinator
Northcenter Eyecare
03.2023 - Current
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Customer Support Specialist
Snap! Raise
11.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Leveraged consultative approach to gather customer details and technical data.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Paraprofessional
Anthony Cordero
09.2019 - 11.2021
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Reported on student progress, behavior, and social skills to parents.
- Administered tests and assessments to evaluate student progress and performance.
Education
Associates Degree in Business -
HAROLD WASHINGTON COLLEGE
Skills
- Microsoft Office
- Record keeping
- Google Suite
- Customer Confidentiality
- Analytical
- Data Entry
- Professionalism
- Team Collaboration
- Organizational Skills
- Effective Communication
- Active Listening
- Interpersonal Skills
Timeline
Patient Intake Coordinator
Northcenter Eyecare
03.2023 - Current
Customer Support Specialist
Snap! Raise
11.2021 - 01.2023
Paraprofessional
Anthony Cordero
09.2019 - 11.2021
Associates Degree in Business -
HAROLD WASHINGTON COLLEGE
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