Kira Ankney
Kissimmee,FL
Summary
Proven customer service expert from Eddies Custom Cleaners, adept in conflict resolution and customer satisfaction enhancement. Leveraged critical thinking and data entry skills to boost loyalty and streamline operations. Mentored new hires, achieving significant improvements in team performance and customer service quality.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Personal Assistant
Paint Experts
12.2023 - 08.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Customer Service Representative
Eddies Custom Cleaners
07.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Dry Cleaner Customer Service Representative
Dimples Deluxe Cleaners
04.2014 - 03.2019
- Updated customers regularly on the status of their orders through phone calls or emails, offering peace of mind over their valued possessions being handled responsibly.
- Communicated effectively with dry-cleaning technicians about special requests or concerns related to customers'' items.
- Organized garments and prepared them for cleaning or pressing as per specific instructions from customers or management guidelines.
- Maintained strict adherence to safety procedures, minimizing accidents and injuries in the workplace.
- Monitored inventory levels of supplies and materials, alerting management to reorder necessary items before stock depletion impacted customer service quality.
- Established rapport with regular clients through consistent and memorable customer service interactions.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
Gas Station Cashier
Sunoco Gas Station
02.2017 - 11.2017
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Promoted loyalty programs and special offers to increase sales revenue and enhance customer relationships.
- Managed inventory levels, stocking shelves, and ordering products to maintain adequate supplies for consumer needs.
- Answered phone calls and returned voicemails.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Alonso High School
8302 Montague St, Tampa, FlSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Customer satisfaction measurement
Timeline
Personal Assistant
Paint Experts
12.2023 - 08.2024
Customer Service Representative
Eddies Custom Cleaners
07.2022 - 11.2023
Gas Station Cashier
Sunoco Gas Station
02.2017 - 11.2017
Dry Cleaner Customer Service Representative
Dimples Deluxe Cleaners
04.2014 - 03.2019
High School Diploma -
Alonso High School
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