Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kira Berry

Newberry,SC

Summary

Driven and innovative Bartender and Business Owner with a proven track record in enhancing customer satisfaction and streamlining operations. At Many Moons Artistry, excelled in creative mixology and suggestive selling, boosting revenue significantly. Skilled in staff management and customer service, fostering a team-oriented environment. Demonstrates exceptional organizational ability and a service-oriented mindset, ensuring operational excellence and client loyalty. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

20
20
years of professional experience

Work History

Bartender

Many Moons Artistry
04.2024 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Assisted with inventorying beverage stock and bar supplies.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Completed requisitions to maintain required stock par levels.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Built relationships with vendors to manage orders and negotiate costs.

Owner

Munson Music and Books
01.2019 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Trained and developed team members to build human capital.
  • Researched target market to discover customer needs and analyze competitor trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager

Books On Main
08.2004 - 01.2019
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma -

Newberry High School
Newberry, SC
05.2002

Skills

  • Food Service
  • Suggestive Selling
  • Menu Memorization
  • Beverage Preparation
  • Payment Processing
  • Health codes compliance
  • Food Running
  • Basic accounting
  • Organizational ability
  • Team training and development
  • Group reservations management
  • Knowledge of craft and microbrews
  • Order Management
  • Highly reliable
  • Professional Appearance
  • Ordering bar supplies
  • Outgoing Personality
  • Sales expertise
  • Responsible Alcohol Service
  • Liquor, beer, and wine knowledge
  • Changing beer kegs
  • Clear and effective communication
  • Aloha POS
  • Inventory
  • Dining room management
  • Hospitality service expertise
  • Cash Register Operation
  • Service-oriented mindset
  • Salesmanship
  • Creative Mixology
  • Staff Management
  • Customer Service
  • Preparing garnishes
  • Ordering Procedures
  • Customer service expertise
  • Engaging personality
  • New Hire Training
  • Complex Problem-Solving
  • Performance Improvement
  • ABC standards
  • Classic cocktails
  • Administrative Oversight
  • Regulatory Compliance
  • Business Management
  • Budget Administration
  • Cost Reduction
  • Product branding
  • Business Development
  • Partnership Development
  • Sales Leadership
  • Business Administration
  • Customer Relations
  • Operations Management
  • Strategic Planning
  • Sales management
  • Staff hiring
  • Business Planning
  • Consulting
  • Negotiation
  • Verbal and written communication
  • Budget Development
  • Team Oversight
  • Performance Management
  • Workforce Management
  • Staff Development
  • Policy Implementation
  • Marketing
  • Salesforce Management
  • Project Management
  • Expectation setting
  • Lead Generation
  • Time Management
  • Brand Management
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Sales Techniques
  • Product Management
  • Team Leadership
  • Staff Training and Development

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Streamlined barback, resulting in overall work improvement for all employees.
  • Collaborated with team of 10 in the development of several special events nights which successfully brought in more revenue.
  • Resolved product issue through consumer testing.
  • Supervised team of 4 staff members.
  • Documented and resolved employee issues which led to overall improvement of morale and revenue.
  • Achieved overall revenue increases for all downtown businesses through effectively helping with local events and advertising.

Timeline

Bartender

Many Moons Artistry
04.2024 - Current

Owner

Munson Music and Books
01.2019 - Current

Manager

Books On Main
08.2004 - 01.2019

High School Diploma -

Newberry High School

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Kira Berry