Overview
Work History
Skills
Skills and Education
Timeline
Generic

Kira Berry

Denham Springs,LA

Overview

18
18
years of professional experience

Work History

Senior Provider Relations Advocate

United Healthcare Group
12.2023 - Current
  • Respond to incoming phone calls from healthcare providers (e.g., physician offices, clinics) and provide necessary help (e.g., benefit and eligibility, billing and payments, treatment authorizations, benefit explanations, and claims).
  • Assist with end-to-end provider claims and help improve the provider experience.
  • I am experienced in creating and looking up authorizations using CPT and diagnostic codes. I am using many systems simultaneously.
  • Provide providers with information about claims, benefits, and authorizations.
  • Demonstrate an excellent understanding of claims processes and the ability to troubleshoot problems. Make the effort to grasp the Provider's specific concerns, such as administration simplification and Healthcare Reform.
  • Collaborate with other market advocates and leaders to identify opportunities to improve the experience.

Patient Scheduler- Radiology

Baton Rouge General Hospital
05.2023 - 12.2023
  • Responsible for receiving, scheduling, pre-registration, insurance verification, and incoming and outgoing calls of patients.
  • Performing other duties by management and being skilled in terms and codes of the radiology department.
  • Schedule appointments with doctors by determining empty slots on calendars Inform patients about set appointments and provide them with information on the documents that they need to bring along.
  • Contact the referring office for any missing order information and request a correction order as needed.

Tax Collections Specialist II

City of New Orleans
06.2015 - 01.2019
  • Handling calls and in-person customers dealing with the sanitation bills for the City of New Orleans.
  • Processing refunds, correcting bills, and creating warrants to process checks into the accounts.
  • Collected property tax payments and assisted customers with adjudications and property that had been sold in the city tax sale.
  • There was the use of Great Plains software and Microsoft Suites for the maintenance of sales, assessments, and some supervisory work in collections.

Assistant Manager

Cypress Run Apartments
01.2013 - 08.2014
  • Effectively computing, classifying, and recording numerical data to complete financial records, while assisting the leasing, marketing, and resident relations.
  • Performed routine calculating, posting, and verifying duties to make payments to vendors, process resident rental payments, and obtain financial data for use in maintaining property accounting records.

Executive Secretary

Orleans Parish Levee District
12.2011 - 05.2013
  • Maintained executive’s agenda and assisted in planning appointments, board meetings, and conferences.
  • Attend meetings, receive, and screen phone calls, and redirect them when appropriate.
  • Handle and prioritize all outgoing or incoming correspondence. Prepare invoices or financial statements and aid in bookkeeping.
  • Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
  • Maintain electronic and paper records ensuring information is organized and easily accessible.
  • Conduct research and prepare presentations or reports as assigned.

Quality Assurance Auditor

Archon Information System
06.2009 - 09.2012
  • Audited the work activities of processing production workers to verify conformance of activities to quality assurance standards.
  • Executed daily operations of making sure the customer service agents were handling each call correctly and giving out the correct information.
  • Applied knowledge of job performance requirements, equipment operation standards, and product processing specifications.
  • Obtained quality assurance personnel checklist, wrote designed, and produced daily audit forms.
  • Trained and managed five customer service agents, observed and asked workers questions about job functions.
  • Wrote audit information on quality assurance form and keyed information into the computer, submitted audit report to supervisory personnel.

911 Emergency Dispatcher

Jefferson Parish Sheriff Office
11.2006 - 12.2008
  • Trained and managed 911 operators and dispatchers to make sure they achieved significant improvements in their productivity.
  • Coordinated all police, fire, ambulance, and other emergency requests, relaying information to police on duty.
  • Transmitted and received messages between divisions of own agency and other law enforcement agencies.
  • Dispatching emergency calls to the deputies and typing all information into the computer system.

Skills

  • Microsoft Office
  • Report analysis
  • Knowledgeable in medical terminology
  • Data Entry
  • Strong Communication
  • Problem resolution
  • Detail Orientated
  • Customer Support

Skills and Education

10-Key, Account Management, Computer Proficiency, Customer Service, Data Entry, Organizational Skills, Telephone Skills, Type 45 WPM


West Jefferson High School- Graduated May 2006

Louisiana State University- graduating December 2024 with a Bachelor's in Healthcare Administration

Timeline

Senior Provider Relations Advocate

United Healthcare Group
12.2023 - Current

Patient Scheduler- Radiology

Baton Rouge General Hospital
05.2023 - 12.2023

Tax Collections Specialist II

City of New Orleans
06.2015 - 01.2019

Assistant Manager

Cypress Run Apartments
01.2013 - 08.2014

Executive Secretary

Orleans Parish Levee District
12.2011 - 05.2013

Quality Assurance Auditor

Archon Information System
06.2009 - 09.2012

911 Emergency Dispatcher

Jefferson Parish Sheriff Office
11.2006 - 12.2008

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Kira Berry