Kira Breeding
Smyrna,USA
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Delivered exceptional guest service by greeting guests, managing check-ins/check-outs, and resolving concerns in a fast-paced hotel environment.
- Operated Stay PMS and Single Pane of Glass (SPG) to manage reservations, guest accounts, billing, room assignments, and digital service requests.
- Verified guest identification, issued and sanitized keycards, processed payments, room charges, concessions, and created guest vouchers.
- Recognized Marriott Bonvoy Elite/VIP members and provided eligible benefits, including verified complimentary breakfast vouchers and VIP welcome amenities.
- Coordinated with housekeeping to manage room status, early arrivals, late departures, and special guest requests to maximize operational efficiency.
- Managed group reservations, answered multi-line phone systems, fulfilled front desk requests, and maintained accurate guest records.
- Resolved guest service issues using sound judgment while maintaining Marriott hospitality standards and high guest satisfaction.
- Prepared daily operational reports, end-of-day packets, and maintained organized financial and administrative documentation.
- Performed Night Audit by reconciling daily transactions, balancing guest accounts, generating audit reports, and reporting operational discrepancies.
- Maintained hotel security by securing entrances, monitoring overnight activity, ensuring safety procedures were followed, and remaining alert for signs of human trafficking.
- Prepared VIP gift bags, restocked front desk supplies, maintained the Starbucks beverage station, and completed nightly facility closing procedures.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Receptionist
Marriott Courtyard
Smyrna, TN
06.2026 - Current
- Greeted guests and provided professional, friendly service during check-in and check-out processes.
- Managed room reservations, cancellations, modifications, and special guest requests using hotel property management systems.
- Handled guest inquiries, concerns, and complaints, resolving issues promptly to maintain high satisfaction levels.
- Processed payments, authorized credit cards, balanced cash drawers, and maintained accurate financial records.
- Coordinated with housekeeping, maintenance, and management teams to ensure guest needs were met efficiently.
- Answered multi-line phone systems and responded to emails regarding reservations, hotel amenities, and guest services.
- Assisted guests with directions, local recommendations, transportation arrangements, and concierge-style services.
- Maintained detailed knowledge of hotel policies, room types, rates, promotions, and loyalty programs.
- Promoted and enrolled guests in the Marriott Bonvoy rewards program.
- Monitored room availability and occupancy to maximize revenue and accommodate guest requests.
- Supported team operations during high-occupancy periods while maintaining exceptional customer service standards.
- Maintained guest satisfaction through prompt issue resolution and personalized service.
- Consistently managed high-volume check-in/check-out periods while maintaining accuracy and professionalism.
Front Desk Cashier
TA Travel Center
Lebanon, TN
02.2026 - 06.2026
- Managed high-volume cash transactions with accuracy using POS systems (Retalix & Ruby), ensuring proper handling of deposits, withdrawals, and payments.
- Balanced cash drawers at the beginning and end of each shift, identifying and correcting discrepancies to maintain financial accuracy.
- Performed cash audits and secured excess funds in safe according to company procedures.
- Processed customer accounts by locating profiles, applying credits, rewards points, and discounts with attention to detail.
- Collected and verified customer and driver information, accurately entering data into internal systems.
- Scheduled and coordinated parking services for drivers, maintaining organized records and time management under pressure.
- Delivered professional customer service by resolving issues, answering questions, and maintaining a positive experience in a fast-paced environment.
- Completed daily financial reporting, including logging transactions, preparing documentation, and filing records using back-office systems.
- Maintained confidentiality and security of customer and financial information.
- Cashier / Customer Service Associate (TA Travel Center)
Depop Seller
Depop
Remote
12.2023 - 03.2026
- Independently managed all aspects of an online retail storefront specializing in fashion and accessories, including sales, customer communication, inventory tracking, shipping logistics, and marketing.
- Created product listings using strong written communication, photography, and branding skills to improve customer engagement and sales performance.
- Maintained professional communication with customers by responding to inquiries, resolving issues efficiently, and ensuring positive customer experiences.
- Processed and fulfilled 70+ customer orders while maintaining a 4.7-star seller rating through accuracy, organization, and reliability.
- Utilized social media promotion, trend analysis, and pricing adjustments to increase visibility and optimize sales opportunities.
- Monitored inventory, analyzed sales performance, and adapted product strategies based on customer demand and market trends.
- Developed experience in digital marketing, online sales operations, customer relationship management, and independent business management.
- Depop Seller | Remote
- December 2023 – Present
Cashier/Customer Service
Ben Franklin Crafts
Kingsport, TN
09.2025 - 01.2026
- Delivered efficient customer service in a fast-paced retail environment by processing cash, card, check, and refund transactions with accuracy using POS systems.
- Assisted with opening and closing procedures, including balancing cash drawers, organizing financial paperwork, and maintaining register accuracy.
- Responded to customer phone inquiries regarding product availability, store information, and recommendations in a professional and timely manner.
- Supported sales efforts by recommending products, promotions, and alternative items based on customer needs and preferences.
- Maintained organized and fully stocked sales floors through inventory restocking, merchandising, and general store upkeep during downtime.
- Resolved customer concerns professionally while maintaining a positive shopping experience and strong attention to detail.
- Cashier / Customer Service Associate
- Ben Franklin Crafts | Kingsport, TN
- September 2025 – January 2026
Verizon Wireless Sales Representative
Verizon
Kingsport, TN
11.2024 - 09.2025
- Operated as an in-store independent sales representative in a high-traffic retail environment, driving mobile device and service sales through customer engagement and needs-based recommendations.
- Consulted with customers to identify appropriate devices, plans, and accessories based on budget, usage needs, and product comparisons.
- Provided hands-on technical support including SIM card installation, device setup, activation assistance, and troubleshooting to ensure a smooth customer onboarding experience.
- Built customer trust and increased sales through clear communication, product knowledge, and effective relationship-building in a fast-paced retail setting.
- Managed customer inquiries and resolved service or product issues efficiently while maintaining a strong focus on customer satisfaction and retention.
- Maintained accurate digital records for sales transactions, inventory updates, and customer interactions using internal retail systems.
- Strengthened skills in consultative sales, technology support, customer service, and independent decision-making within a corporate retail environment.
- Sales Representative – Tracfone (Walmart In-Store)
- Verizon Authorized Retail Program | Kingsport, TN
- November 2024 – September 2025
Dunkin Donuts Crew Member
Dunkin' Donuts - Spice Mill, Inc.
Kingsport, TN
09.2023 - 08.2024
- Delivered high-quality customer service in a fast-paced, high-volume environment while maintaining speed, accuracy, and professionalism under pressure.
- Managed multiple operational roles simultaneously including drive-thru service, in-store order taking, POS transactions, drink preparation, and order fulfillment.
- Operated cash register systems with accuracy, processed transactions efficiently, and maintained balanced cash drawers at the end of each shift.
- Demonstrated strong multitasking ability by coordinating espresso preparation, order processing, and customer service during peak business hours.
- Supported team efficiency by stepping into multiple roles as needed, assisting coworkers during high-demand periods to maintain smooth operations.
- Trained and supported new employees on POS systems, customer ordering procedures, and workflow expectations to improve team performance.
- Contributed to sales through suggestive selling techniques, recommending add-ons and promotions based on customer preferences.
- Maintained cleanliness and operational readiness of work areas including counters, beverage stations, equipment, and dining areas.
- Performed inventory support tasks such as stocking supplies, monitoring product levels, and ensuring readiness during service periods.
- Handled customer concerns professionally and effectively resolved issues to maintain positive customer experiences and retention.
- Developed strong skills in teamwork, adaptability, customer communication, cash handling, and high-pressure multitasking.
- Crew Member / Barista
- Dunkin’ Donuts – Spice Mill, Inc. | Kingsport, TN
- September 2023 – August 2024
Team member
Burger King / Schuster Enterprises
Kingsport, TN
10.2022 - 08.2023
- Worked multiple roles including cashier, drive-thru, and kitchen support in a fast-paced environment.
- Handled POS transactions, cash, credit, and electronic payments accurately while maintaining customer service standards.
- Supported kitchen and front-line operations by assisting with food prep, order flow, and quality control during peak hours.
- Provided customer service, upselling, and issue resolution while adapting quickly to shifting business needs.
- Assisted with basic equipment and register troubleshooting to help maintain smooth operations plex transactions involving multiple payment methods.
- Cashier / Backline Team Member
- Burger King | Kingsport, TN
Education
High school diploma - Criminology
Dobyns Bennett High School
Kingsport, TN05-2024
Skills
- Food Service
- Barista experience
- Windows (6-10 years)
- Desktop applications (6-10 years)
- Canva (1-2years)
- Computer literacy (3-5 years)
- Phone communication (3-5 years)
- Social Media Management - Social media management experience (3-5 years)
- Google Docs (6-10 years)
- WordPress (1-2 years)
- VPN
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft office
- Hospitality
- Greeting customers
- 5/15 rule
- Reservation management
- Guest relations
- Customer support - Customer support experience (3-5 years)
- Retail math (3-5 years)
- POS
- Basic math (6-10 years)
- Cash handling - Cash handling experience (3-5 years)
- Cash register (3-5 years across many different POS systems)
- Retail sales (3-5 years)
- Time management
- Customer relationship building
- Team development
- Interpersonal skills
- Sales
- Customer communicationWritten communication
- Leadership
- Teamwork
- Conflict management
- Upselling
- Objection handling (sales technique)
- Achieving sales targets
- Sales negotiation
- Organizational skills
- Data entry
- Online Marketing
- Analysis skills
Accomplishments
- Author of “People Buy Because They Trust,” published in Base44 in 2026.
Certification
- Driver's License
- June 2024 to June 2025
Languages
English - Fluent
Timeline
Hotel Receptionist
Marriott Courtyard
06.2026 - Current
Front Desk Cashier
TA Travel Center
02.2026 - 06.2026
Cashier/Customer Service
Ben Franklin Crafts
09.2025 - 01.2026
Verizon Wireless Sales Representative
Verizon
11.2024 - 09.2025
Depop Seller
Depop
12.2023 - 03.2026
Dunkin Donuts Crew Member
Dunkin' Donuts - Spice Mill, Inc.
09.2023 - 08.2024
Team member
Burger King / Schuster Enterprises
10.2022 - 08.2023
High school diploma - Criminology
Dobyns Bennett High School
Awards
Dobyns Bennett Cum Laude 3.7-3.99 GPA, August 2024, I worked hard at school and all throughout despite many challenges, and I stood with a smile and helping arms along the way. I graduated with this degree, and felt so accomplished!
Additional Information
Authorized to work in the US for any employer