Kira Brown
Denver,CO
Summary
Talented Server bringing skills in order to management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dedicated food service professional, well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Brother's Bar And Grill
Denver, Colorado
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server/Host/Busser/Bartender
La Estrellita - Brighton
Brighton, Colorado
06.2018 - 05.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Processed orders and sent to kitchen employees by POS system
Production Assistant
David Liban
Denver, Colorado
12.2021 - 12.2021
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Communicated with other crew members via walkie talkies to coordinated production activities.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Documented production information via daily system logs and discussed issues with management.
- Interacted positively with actors and actresses when escorting to and from trailers during filming.
Education
GED -
Brighton High School
Brighton, CO05.2021
Skills
- Transactions and Cash Handling
- Cool Under Pressure
- Team Player
- Conflict and Complaint Resolution
- High-Volume Dining
- Order Accuracy and Delivery
Languages
Spanish
Limited Working
Timeline
Server
Brother's Bar And Grill
06.2022 - Current
Production Assistant
David Liban
12.2021 - 12.2021
Server/Host/Busser/Bartender
La Estrellita - Brighton
06.2018 - 05.2022
GED -
Brighton High School