Kira Brown
North Wilkesboro,NC
Summary
Dependable worker with knowledge of customer service management, data entry, and scheduling. Highly organized and self-motivated, with excellent communication and interpersonal skills. Possesses strong problem solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the Evening Manager position.
Overview
2
2
years of professional experience
Work History
Assistant Customer Service Manager
Food Lion
03.2024 - Current
- Demonstrated ability to remain calm under pressure while dealing with difficult situations involving customers.
- Managed the daily schedule of customer service representatives, ensuring adequate coverage at all times.
- Coached and trained staff on best practices for providing excellent customer service.
- Utilized problem-solving skills to resolve escalated customer issues quickly and efficiently.
- Gave feedback to supervisors regarding employee performance to help improve work and efficiency.
- Assessed weekly reports summarizing key metrics such as MVP scores, average items per minute, and the store over short.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
CUSTOMER SERVICE LEADER
Food Lion
10.2023 - 03.2024
- Established strong relationships with customers through regular communication channels
- Managed customer refunds and returns quickly and efficiently while maintaining a positive attitude
- Efficiently balanced the daily register totals and reconciled discrepancies
- Proficiently handled large volumes of cash transactions in an organized and timely fashion
- Kept work area clean, neat, and orderly throughout the day
- Solved and investigated account issues to maintain accurate and current money systems throughout the day
- Ensured compliance with state laws regarding lottery ticket sales
PERSONAL CARE ASSISTANT
Wilkes Assisted Living
02.2023 - 08.2023
- Recognized abnormalities and/or changes in patients' health status and reported them to the case manager
- Planned activities to encourage movement when time allowed
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books
- Assisted patients with daily activities such as dressing, grooming, bathing, and toileting
- Provided compassionate and patient-centered care to cultivate well-being
- Cleaned residences and care areas to ensure each client's comfort and safety
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
- Remained alert to client problems or health issues and responded competently
- Provided safe mobility assistance to patients in both private and public spaces.
TEAM MEMBER
McDonald's
11.2022 - 02.2023
- Successfully communicated with all members of my team in order to navigate job responsibilities and complete daily tasks
- Kept productivity goals by resolving issues in a timely manner
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Formed strong bonds with coworkers and managers
- Checked food products for quality assurance on a regular basis, adhering to strict guidelines
- Dismantled boxes and cartons and disposed of the trash in proper cardboard bins
- Completed tasks in a productive and efficient manner
- Received compliments on positive attitude and efficient service
- Worked well with other employees to ensure smooth and efficient service
- Approached all tasks with a productive and efficient mindset.
CASHIER
Food Lion
07.2022 - 11.2022
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Helped customers by guiding them and answering their questions
- Checked customer prices and processed sales by scanning barcodes
- Organized and stocked shelves
- Bagged, boxed, or wrapped packages
- Processed credit cards, checks, gift cards, and coupons
- Greeted customers with a smile and offered prompt and dedicated assistance
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Processed a large number of transactions efficiently and accurately
- Practiced safe food handling techniques
- Informed customers about the company's reward programs
- Used a POS system to scan, weigh, and price items
- Resolved issues with POS systems, card readers, and receipt printers.
Education
HIGH SCHOOL DIPLOMA -
West Wilkes High School
Millers Creek, North Carolina06.2023
Skills
- Customer service
- Organized
- Cash handling accuracy
- Stress management
- Basic math skills
- ID verification
- Problem Solving
- Calm Under Pressure
- Financial Record Keeping
- Teamwork and Collaboration
- Data Entry Efficiency
- Relationship Building
- Cleaning and sanitizing
- Heavy lifting
- Training and mentoring
- Schedule Management
- Scheduling
Timeline
Assistant Customer Service Manager
Food Lion
03.2024 - Current
CUSTOMER SERVICE LEADER
Food Lion
10.2023 - 03.2024
PERSONAL CARE ASSISTANT
Wilkes Assisted Living
02.2023 - 08.2023
TEAM MEMBER
McDonald's
11.2022 - 02.2023
CASHIER
Food Lion
07.2022 - 11.2022
HIGH SCHOOL DIPLOMA -
West Wilkes High School
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