Kira Cheek
Frisco,TX
Summary
People Focused. Service Oriented. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs by using excellent communication and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Sales Team Leader
Wild Fork Foods
Lewisville, TX
05.2021 - Current
- 2019 - current: Sales Team Leader - Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards. Supervised team members to confirm compliance with set procedures. Conducted training and mentored team members to promote accuracy and commitment to friendly service. Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables. Evaluated staff performance and provided coaching to address inefficiencies. Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Evaluated customer needs and feedback to drive product and service improvements.
- 2019: Sales Team Member - Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods. Learned all required tasks quickly to maximize performance. Worked different stations to provide optimal coverage and meet production goals. Assisted with inventory counts and stocking of merchandise.
Sales and Inventory Manager and Cafe Manager
Barnes & Noble
Highland Village, TX
10.2019 - 05.2021
- 2020 - 2021: Cafe Manger - In conjunction with Sales and Inventory Manger due to slim staff. Additional duties included sales and inventory management of Barnes & Noble Cafe. Made and served brand-specific café beverages and food with focus on speed, quality and consistency. Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces. Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- 2019 - 2020: Sales and Inventory Manager - Analyzed inventory data to identify and address stock discrepancies. Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material. Built and nurtured positive working relationships with customers and employees. Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Operations Manager
Michaels Arts and Crafts
Denton, TX
08.2013 - 10.2019
- 2019: Custom Framing Team Member - Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets. Anticipated design issues and proved to be proactive in developing effective solutions. I stepped down from my Operations Manager role to actively pursue my bachelor's degree at this time.
- 2015 - 2018: Operations Manager - Supervised store staff and kept employees compliant with company policies and procedures. Led hiring, onboarding and training of new hires to fulfill business requirements. Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- 2013 - 2015: Nights and Weekends Customer Experience - Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Store Manager & Special Projects Manager
Blockbuster Inc.
Athens, TX And Frisco, TX
11.2006 - 08.2013
- 2012 - 2013: Closing Stores Special Projects Manager - Assisted Store Managers of terminated Blockbuster stores with selldown procedures, inventory depletion and/or distribution, and final store closure reports.
- 2011 - 2012: Store Manager - Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Rotated merchandise and displays to feature new products and promotions. Assisted with hiring, training and mentoring new staff members.
- 2008 - 2011: Shift Leader - Trained new team members by relaying information on company procedures and safety requirements. Promoted high standards through personal example to help each member understand expected behaviors and standards.
- 2006 - 2008: Team Member - Built strong relationships with customers through positive attitude and attentive response. Contributed to team success by completing jobs quickly and accurately. Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Arts - English Writing And Rhetoric
Texas Woman's University
Denton, TX05.2022
Associate of Arts - English
Collin College
Plano, TX12.2013
Skills
- 15 Years of Management
- Team Leadership
- Retail Store Operations
- Customer Service Management
- Inventory Management and Control
- Merchandising
- Excellent Verbal and Written Communication Skills
- Flexible Schedule
- Adaptable
- Goal-Oriented
- Persistent and Resilient
- Emotionally Intelligent
references
Professional References:
- Rebecka Sanchez | Former Wild Fork Foods Manager (951) 229-8772
- Michael Stavinoha | Wild Fork Foods Manager (214) 531-9033
- Rachel Pefferkorn | Wild Fork Foods Team Member (817) 673-2221
Personal References:
- Ashley Bender | TWU Professor, abender@twu.edu, (940) 898-2234
- Ashley Kidwell | Friend of 10+ years, (860) 893-3094
Timeline
Sales Team Leader
Wild Fork Foods
05.2021 - Current
Sales and Inventory Manager and Cafe Manager
Barnes & Noble
10.2019 - 05.2021
Operations Manager
Michaels Arts and Crafts
08.2013 - 10.2019
Store Manager & Special Projects Manager
Blockbuster Inc.
11.2006 - 08.2013
Bachelor of Arts - English Writing And Rhetoric
Texas Woman's University
Associate of Arts - English
Collin College