Kira Cox
Salem,OR
Summary
Dynamic retail manager with a proven track record at APRO LLC United Pacific, excelling in team leadership and customer service. Enhanced employee retention through effective training and development, while achieving sales targets through strategic inventory management. Skilled in operations management and relationship building, fostering a positive shopping experience and loyalty.
Overview
8
8
years of professional experience
Work History
Manager
APRO LLC United Pacific
08.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led team to achieve sales targets through strategic merchandising and inventory management
- Fostered positive customer relationships, enhancing overall shopping experience and loyalty
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted orders for new inventory.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assistant Store Manager
APRO LLC United Pacific
01.2020 - Current
- Led daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels, reducing stock discrepancies through effective oversight and organization.
- Trained and mentored staff on sales techniques, product knowledge, and operational procedures.
- Implemented promotional strategies that enhanced product visibility and increased sales volume.
- Supervised daily operations to ensure optimal customer service and store efficiency.
- Trained and mentored staff on product knowledge and sales techniques.
- Conducted regular audits of store compliance with company policies and procedures.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Assisted store manager in meeting standards for customer service and quality.
- Answered questions about store policies and addressed customer concerns.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Controlled store inventory and reviewed cash handling and operations reports.
Sales Associate
APRO LLC United Pacific
11.2017 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in product selection and provided detailed product knowledge.
- Maintained accurate cash register balance and conducted end-of-day reconciliations.
- Trained new associates on store policies, procedures, and customer service standards.
- Monitored inventory levels, restocked shelves, and organized merchandise displays regularly.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Resolved customer complaints with empathy and professionalism, improving store reputation.
- Updated product knowledge regularly, ensuring accurate information was provided to customers.
- Streamlined checkout process, reducing wait times and enhancing customer experience.
Education
GED -
Idaho State University
Pocatello, IDSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Operations management
- Staff development
- Shift scheduling
Accomplishments
- Supervised team of 16 staff members.
- Promoted to Assistant Manager in only 2years.
- Improved efficiency of weekly paperwork, saving 4 hours per week.
- Uncovered and eliminated security issues, reducing shrinkage.
Timeline
Manager
APRO LLC United Pacific
08.2022 - Current
Assistant Store Manager
APRO LLC United Pacific
01.2020 - Current
Sales Associate
APRO LLC United Pacific
11.2017 - Current
GED -
Idaho State University