Kira Crisman
Long Beach,CA
Summary
Dynamic hospitality professional with extensive experience at Wood Ranch, excelling in customer service and relationship management. Proven ability to enhance dining experiences through effective communication and up sell techniques. Skilled in food safety oversight and maintaining a welcoming atmosphere, ensuring guest satisfaction even during high-volume shifts.
Trained in Point of System and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Wood Ranch
01.2023 - 03.2025
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean, sanitized, stocked to increase efficiency while working tables.
- Maintained customer satisfaction/standards with timely "2 minute bit" table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Make sure to box guest food after they have finished there entree in an designated area.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Help customers with dietary restrictions, allergies and obtain safe, delicious food by working closely with kitchen staff on alternatives.
Hostess
Wood Ranch
01.2022 - 12.2022
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests and seating guest.
- Answered customer questions and phone calls about hours, seating, reservations, accurate wait times and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Organized, stocked, sanitize menu's and cleaned establishment's front lobby and restrooms 'check ins every 30 minutes" during shifts to maintain welcoming appearance.
- Opened, closed seating sections according to volume of guests and updating servers when guest are seated.
- Supported servers, food runners, and take out with keeping dining area ready for every guest.
Education
High School Diploma -
Palo Verde High School
Blythe, CA05.2023
Skills
- Dining area maintenance
- High volume dining
- Verbal and written communication
- Safe food handling
- Complex Problem-solving
- Food safety oversight
- Relationship management
- Meal recommendations
- Hospitality and accommodation
Certification
Food Safety Certificate
Timeline
Waitress
Wood Ranch
01.2023 - 03.2025
Hostess
Wood Ranch
01.2022 - 12.2022
High School Diploma -
Palo Verde High School