Summary
Overview
Work History
Education
Skills
Timeline
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Kira Davis

Shreveport,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Medical Support Benefit Specialist

HCA
03.2021 - Current
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Primary support includes reviewing billing, updating a policy for items not requiring a license, and ensuring customer is routed to the appropriate department
  • Active listening, showing interest, compassion and displaying empathy for the customer
  • Demonstrate accuracy in processing changes to customer policies based on the information provided.
  • Explained treatment procedures and physicians' instructions.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.

Child Support Services Advocate

Young Williams
02.2015 - 03.2021
  • Evaluated, prepared reports, make recommendations and decisions on the children and families
  • Evaluated family strengths, needs assessment, safety plan, judicial reviews, post disposition reports, status reports, home studies, and risk assessment reports
  • Attended all court hearings and makes recommendations to the judge on the children's behalf
  • Interacted with families to establish needs and required services for clients through referrals for services.
  • Completed 80+ calls on a daily basis
  • Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer

Education

High School Diploma -

Lincoln Academy

Skills

  • Leadership
  • Telephone Etiquette
  • Analytical & Critical Thinking
  • Verbal & Written Communication Skills
  • Data Entry & Maintenance
  • Issue & Complaint Resolution
  • Multitasking Abilities
  • Billing Support
  • Typing 75 WPM
  • Technical Support

Timeline

Medical Support Benefit Specialist

HCA
03.2021 - Current

Child Support Services Advocate

Young Williams
02.2015 - 03.2021

High School Diploma -

Lincoln Academy

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Kira Davis