Kira Davis
Elmsford,USA
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at the Department of Labor. Proven track record in data entry accuracy and effective communication, ensuring compliance and enhancing client satisfaction. Skilled in Salesforce and conflict resolution, consistently delivering results in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Jr. Administration
Westchester Department of Social Services
White Plains, NY
11.2025 - Current
- Assist the Recruiters, Directors, Personnel Clerk, and Director.
- Make appointments for interviews, drug tests, and fingerprinting.
- Sent out emails to professional references for new hires.
- Onboarded new hires with documents that need to be signed.
Employment Security Clerk -REMOTE
Department of Labor
Albany, NY
07.2020 - 12.2024
- Answered high volume calls.
- Review and process Unemployment insurance documents in accordance with Central Support Unit, process procedures, including posting issues, updating the log, reviewing control and held certifications screens, and taking appropriate action accurately. Production standards are based on the average amount completed daily.
- Used Salesforce, Main frame, Task Management Letter Generator.
Legal Records Clerk
Wilson & Elser / Swiss Post
White Plains, NY
03.2018 - 10.2019
- Worked with 15 attorneys on nursing home litigation cases.
- Brought records and Filed authorizations, medical records, correspondences, reports and litigation pleading boards to attorneys at request.
- Retrieve file from high density record center for attorneys who requested from Outlook in timely matter.
- Put together pleading boards for litigation files.
- Entered new files into Legal Key database, and make labels.
- Use scanner to ensure location of records.
- Archived records every month.
- Used Microsoft word 10. Corresponded with attorneys throughout the day with Outlook.
Disability Examine Coordinator
JEC Disability Management (First Placing Staffing)
Valhalla, NY
10.2017 - 02.2018
- Scheduled IME's (Independent Medical Examinations) with doctors, for claimants with Liabilities and Workers comp. and No-Faults.
- Speak with attorneys and or doctors to answer questions, over phone/through Microsoft Outlook, about their claimant or patient. IME's.
- Notate and input information in JEC's database.
Customer Service Representative, phone operator
Best Buy
Yonkers, NY
10.2016 - 04.2017
- Handle customer inquiries and complaints.
- Provide information about the products and services.
- Document and update customer records based on interactions.
- Engage the customer using soft skills while solving issues, providing solutions, and customer support over the phone.
- Use cross-functional company resources and tools to meet customer needs.
- Understand basic Checkout, Customer Service (Price Match, Returns/Exchanges) and Store Pickup processes.
Office Assistant, Planning Department
City of Mount Vernon, N.Y
Brooklyn, NY
07.2009 - 01.2013
- Entered data into Excel databases.
- Answered and directed phone calls.
- Assisted the Planning Commissioner with projects.
Medical Office Assistant
Office of Dr. Thomasena Ellison
Brooklyn, NY
01.2006 - 01.2008
- Greeted and registered patients in busy facility.
- Entered lab requisition into Quest or Bio Reference data.
- Knowledge of Medical and O.B/G.Y.N procedures.
- Arranged, and assisted and performed medical procedures.
- Took vital signs and phlebotomy and assisted rd. with pap smears and minor procedures.
Medical Coder
New York City Fire Department
New York, NY
01.1998 - 01.2007
- Analyzed and coded ambulance call reports.
- Applied ICD-9 codes to symptoms.
- Entered ICD-9 codes into Rumba 2000 software.
- Used Photo Imaging to review Ambulance Call Reports.
Data entry of new card member information
Visa and MasterCard
New York, NY
01.1996 - 01.1998
- Provided service and ensured customers of status of their account.
- Worked closely with Visa and MasterCard.
- Data entry of new card member information.
Education
High School Diploma -
Walton High School
The Bronx, NY06-1994
Skills
- Salesforce proficiency
- Data entry accuracy
- Legal research
- Unemployment processing
- Customer relationship management
- Office administration
- Compliance verification
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Communication
- Friendly, positive attitude
Timeline
Jr. Administration
Westchester Department of Social Services
11.2025 - Current
Employment Security Clerk -REMOTE
Department of Labor
07.2020 - 12.2024
Legal Records Clerk
Wilson & Elser / Swiss Post
03.2018 - 10.2019
Disability Examine Coordinator
JEC Disability Management (First Placing Staffing)
10.2017 - 02.2018
Customer Service Representative, phone operator
Best Buy
10.2016 - 04.2017
Office Assistant, Planning Department
City of Mount Vernon, N.Y
07.2009 - 01.2013
Medical Office Assistant
Office of Dr. Thomasena Ellison
01.2006 - 01.2008
Medical Coder
New York City Fire Department
01.1998 - 01.2007
Data entry of new card member information
Visa and MasterCard
01.1996 - 01.1998
High School Diploma -
Walton High School