Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Duffy

Homewood,AL

Summary

Dedicated professional with a strong background in customer service and healthcare at Compass Group USA. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective communication. Skilled in infection control and teamwork, consistently maintaining high standards of cleanliness and safety in diverse environments. I am a medical assistant in training who is seeking a career in close range of my field.

Overview

3
3
years of professional experience

Work History

Housekeeper

Compass Group USA
02.2025 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Guided Solutions Representative

Regions
01.2024 - 02.2025
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Customer Service Representative

Everise
01.2022 - 01.2024

Education

Medical Assisting Certification - Medical Assisting

Fortis Institute
Birmingham, AL

Diploma -

Huffman High School
Birmingham, AL
06.2022

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Health and safety compliance
  • Bed making proficiency
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-oriented
  • Physically strong
  • Waste disposal
  • Complex Problem-solving
  • Guest relations
  • Chemical handling
  • Infection control
  • Quality assurance
  • Supply inventory management
  • Inventory control
  • Resident support
  • Multitasking and organization
  • Detail-oriented
  • Safety protocols
  • Equipment operation
  • Product knowledge
  • Room preparation
  • Bloodborne pathogens
  • Hardworking
  • Customer feedback management
  • Focused and detail-oriented

Timeline

Housekeeper

Compass Group USA
02.2025 - Current

Guided Solutions Representative

Regions
01.2024 - 02.2025

Customer Service Representative

Everise
01.2022 - 01.2024

Medical Assisting Certification - Medical Assisting

Fortis Institute

Diploma -

Huffman High School

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