Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Volunteer
Kira Edwards

Kira Edwards

Waycross,GA

Summary

Customer Service Interpersonal Communication. Cash-handling experience. Friendly and enthusiastic. Proficient with POS systems and tablet-based payment applications. Motivated to exceed sales goals. Excellent interpersonal skills. Detail-oriented and organized. Able to walk and stand for long periods of time.

Overview

13
13
years of professional experience

Work History

Server Shift Leader

Kim's Steak & Fish House
05.2010 - 11.2016
  • Steak & Fish House
  • Server
  • Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills
  • Up-selling: Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Server

Cracker Barrell
02.2021 - Current
  • My responsibilities as a Retail Sales Associate included demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Insurance Sales Agent

Liberty National Insurance Agency
01.2017 - 05.2018
  • Generated quotes and proposals for clients to match individual needs.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Educated clients on insurance policies and procedures.
  • Followed up promptly with interested clients to close sales.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Receptionist

S & J Auto Sales
01.2018 - 06.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Business Communications

Itawamba Community College
Penn, PA

Diploma -

Penn Foster Highschool

Skills

  • Cool Under Pressure
  • Phone Inquiries
  • Food and Beverage Pairings
  • Safety and Sanitation
  • Order Accuracy and Delivery
  • Sales and Marketing
  • Error Identification
  • Food Production
  • Relationship Management
  • Dining Customer Service
  • White Glove Service
  • Performance Improvement
  • Daily Specials Memorization
  • Adaptable and Flexible
  • Stocking and Replenishing
  • Accuracy and Efficiency
  • Cash Handling
  • Menu Memorization
  • Sales Expertise
  • Wine Service
  • Price Memorization
  • Special Dietary Requirements
  • Suggestive Selling
  • Dining Area Maintenance
  • Wine Pairings
  • Food Preparation and Safety
  • Quality Control
  • Seating Assignment Preparation
  • Food Sales and Promotion
  • Guest Relations Management
  • Specials Promotion
  • Food Safety Oversight
  • Age Verification
  • Pos Operation
  • Server Training
  • Wine and Liquor Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Cracker Barrell
02.2021 - Current

Receptionist

S & J Auto Sales
01.2018 - 06.2021

Insurance Sales Agent

Liberty National Insurance Agency
01.2017 - 05.2018

Server Shift Leader

Kim's Steak & Fish House
05.2010 - 11.2016

Business Communications

Itawamba Community College

Diploma -

Penn Foster Highschool

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Kira Edwards