Nakina Lowery
Atlanta,GA
Summary
Professional with thirty years of individual contributor and supervisory experience and education. Experience in private and governmental environments thorough individual providing comprehensive Investigations, administrative, accounts payable and analytical support for CEO’s, Executives and Management reviews. Solid understanding of laws, regulations, rules, policies, procedures and precedents and a seasoned professional with proven ability to adapt to higher paced working environments and to build collaborative working relationships with all employee levels.
Overview
14
14
years of professional experience
Work History
Contract Management Assistant
Department Of Administrative Services
Atlanta, GA
10.2023 - Current
- Assist with clean up and correction of data fields that have incorrect data populated in them in both the PeopleSoft and Jaggaer contract database systems
- Assist with entering and maintaining contract data and contract documents in the state’s procurement computer systems
- Upload documents identified as missing in the record
- Ensure all contract documents are uploaded in both systems correctly.
Paralegal
Georgia Will & Estate Law Firm
Tucker, GA
02.2023 - 07.2023
- Greet clients, answer phones, run errands, communicate with different county clerks, write and distribute emails correspondence memos letters and faxes
- Open and close the office
- Order office supplies
- Assist with Witness signing
- Creating spreadsheets
- Managing phone calls and correspondence
- Schedule appointments
- Cleaning, check voicemails
- Assist with onboarding clients
- Manage Calendars, Filing, and handling mail.
Member Service Specialist Remote (Investigations)
Modivcare
College Park, GA
06.2020 - 01.2023
- Analyzed and Investigated Complaints against Transportations Companies and member’s receiving Healthcare Transportation services
- Used proper judgment in prioritizing workloads
- Responsible for Investigating Complaint submitted to the State of Georgia with resolutions
- Reviewing Complaints for accuracy and maintaining caseloads accurately and clearly conveys directives, assignments, instructions and other information from management to staff as directed
- Assisting markets in Texas, Michigan, Utah, Florida, Illinois documents and materials to appropriate personnel
- Assisted in maintaining aging reports, developing monthly aging report for Backlog Complaints
- Organized Motivation on Thursdays.
Executive Assistant
Atlanta Interfaith Broadcasters Network
Atlanta, GA
05.2010 - 03.2020
- Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning
- Updated and maintained the CEO’s calendar and Taxes
- Assisting in Reconciling the CEO’s Bank Accounts
- Completely re-organized the CEO’s Finance libraries, and assisted managers with special projects as needed for TV Show
- Travel arrangements, Event planning Conduct extensive internet research on competitors and potential acquisitions, reporting findings to the CEO
- Schedule appointments.
Executive Administrative Assistant III
Secretary of State
Atlanta, GA
01.2019 - 02.2020
- Reviewed New Business applications, permits, vendors, contracts, and rejection letters
- Collected Revenue, Inbound calls between 100-200 a day
- Resolved routine administrative related questions and issues, providing input regarding Laws and Regulations
- Received documents and emails
- Provided Investigative and problem resolutions for Business Owners, Elections and other agencies
- Telecommunication
- Organized a Team for Motivation on Tuesdays.
Benefit Integrity and Recovery Analyst
Inspector General Office
Decatur, GA
07.2018 - 01.2019
- Received and reviewed referrals for allegations of fraud within the Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to the Needy Families (TANF), and Child and Parent Services (CAPS)
- Investigated and track to ensure payments obligations are met
- Analyzed records, reports, claims, project contracts, regulations and operating procedures daily in a tracking system while locating and posting payments
- Managed and maintained content on the New Georgia Gateway.
CAPS Case Manager II
Department of Family and Children Services
Atlanta, GA
08.2014 - 09.2018
- Greeted and provide initial screening interviewing new clients to determine eligibility and place children in Childcare as funding becomes available
- Communicate with clients via telephone, email and in person
- Assisted with Appeals in Court, TANF, Renewals and Re-determine client’s eligibility for continued care
- Assist Protective Services in providing childcare for their clients as necessary
- Make all changes in the client’s file between re-certification dates involving eligibility or other pertinent information
- Invoicing fraud claims
- Transferred children from one Childcare Provider to another
- Managed a caseload to ensure that childcare is provided, and obligations are met
- Investigate and track cases to determine fraud or claims
- Training others to ensure great expectations.
Clinical Appeals Analyst
Parallon Business Solutions
Norcross, GA
02.2012 - 07.2014
- Proofread data and conduct research to produce investigative reports and process documents
- Worked Discrepancy Report to determine types of discrepancies and assign appropriate reason medical codes
- Experience researching issues and reconciling accounts
- Make all corrections of non-payment related discrepancies
- Reviewed and Investigate files for multiple facilities across GA and South Carolina and handle claims for Managed care payers Medicare/Medicaid Collecting Monthly Revenue from $250.00 to $999,000.00 PLUS
- Maintained and update database systems to obtain information
- Indexing, logging and verifying insurance claims
- Contacted appropriate managed care organizations to ensure expeditious processing of underpayment appeals
- Updated reasons for pursuit and pursued amounts to accurately reflect current information.
Education
Human Resources -
Minneapolis Technical College
Minneapolis, MN01.1997
Diploma -
North High School
Minneapolis, MN01.1994
Skills
- Highly analytical thinking
- Computer-literate performer
- Extensive software proficiency
- Innovative problem-solver
- Superior quality rating
- Solid work ethic
- Highly motivated self-starter
- Personable professional
- Investigations-Case Management
- Intermediate level of Excel skills
- Team Building and Motivation
- SOFTWARE/SYSTEMS EXPERTISE: Microsoft Office Outlook, Excel, Med EMR, Med PM, GAMMIS, Care logic, Availity, Vital Records, Word, Internet, Oracle, Gateway, RS500, Microsoft Teams, Dual Computers, Scanner, Success, IVR System, DOL, UCM, Equifax, Artiva, Mail Merge, Action Step, Laserfiche, Teamwork’s
Areasofability
- Highly analytical thinking with demonstrated talent for identifying key issues that need addressed.
- Computer-literate performer with extensive software proficiency covering wide variety of applications.
- Innovative problem-solver. Superior quality rating of 100% in Excellent Customer Service
- Productive worker with solid work ethic who exerts optimal effort in successfully completing tasks.
- Highly motivated self-starter who takes initiative with minimal to no supervision
- Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
- Investigations-Case Management
- Intermediate level of Excel skills
- Team Building and Motivation
Timeline
Contract Management Assistant
Department Of Administrative Services
10.2023 - Current
Paralegal
Georgia Will & Estate Law Firm
02.2023 - 07.2023
Member Service Specialist Remote (Investigations)
Modivcare
06.2020 - 01.2023
Executive Administrative Assistant III
Secretary of State
01.2019 - 02.2020
Benefit Integrity and Recovery Analyst
Inspector General Office
07.2018 - 01.2019
CAPS Case Manager II
Department of Family and Children Services
08.2014 - 09.2018
Clinical Appeals Analyst
Parallon Business Solutions
02.2012 - 07.2014
Executive Assistant
Atlanta Interfaith Broadcasters Network
05.2010 - 03.2020
Human Resources -
Minneapolis Technical College
Diploma -
North High School
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