Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kira Edwards

Grand Rapids

Summary

Licensed Esthetician with five years of experience in cosmetic procedures and a strong background in skincare treatments, including facials, waxing, peels, and acne therapies. Recognized for a friendly demeanor and reliability, supported by advanced training in chemical peels, waxing, and facials. Expertise in enhancing client satisfaction in dynamic day or spa /medical spa environments through personalized care and effective treatment solutions. A commitment to staying current with industry trends ensures the delivery of the highest standard of service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Licensed Esthetician / Spa Therapist

Gun Lake Casino Resort / Mnoye Spa
02.2025 - Current
  • Performed facials and other treatments such as body detox wraps and scalp treatments.
  • Recommended retail products for at-home use.
  • Performed waxing, body treatment application, and gentle exfoliation to improve overall skin condition.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
  • Fostered friendly, warm, and exceptional customer experience.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Stocked treatment rooms with proper supplies.

Licensed Esthetician - Waxing Specialist

Sassafras Salons
05.2021 - 02.2025
  • Professional full body hair removal
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Analyzed skin condition and made appropriate product recommendations.
  • Designed post-treatment at-home care products.
  • Discussed procedures and treatment options with clients.
  • Maintained clean and sanitary workspace.


Accounts Payable Manager

N & P Hospitality Inc.
02.2017 - 03.2020
  • Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
  • Provided strong customer service and support to prevent invoice and expense issues.
  • Handled sensitive and confidential documents and information to maintain corporate reputation.
  • Maintained database to monitor 25 accounts payable for corporate customers and vendors.
  • Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
  • Assisted with annual audits by generating reports and collecting and consolidating invoice information.
  • Researched and resolved invoice and payment issues for internal employees and external vendors.

Executive Assistant

Grand Hospitality Management Inc.
02.2016 - 02.2017
  • Bookkeeping for ten hotels.
  • Human Resources
  • Managing day to day operations of office.
  • Appointment scheduling.
  • Assisting and supporting co-workers and supervisors
  • Answering all phone calls
  • Organizing and maintaining employee file records
  • Payroll

General Manager

Wyndham Garden
12.2014 - 02.2016
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Assistant General Manager

Wyndham Garden
04.2014 - 12.2014
  • Motivated, trained and disciplined employees to maximize performance.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Monitored and managed social media accounts.
  • Scheduled meetings and managed calendar.

Front Desk Agent

Holiday Inn Express Hotel Suites
08.2012 - 04.2014
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

Server

Uccellos Ristorante
11.2011 - 07.2012
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using POS to confirm deliveries to correct rooms.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Greeted and maintained relationships with regular customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Server

Outback Steakhouse
08.2010 - 10.2011
  • Greeted and maintained relationships with regular customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.

Server

Cantina Mexican Grill
10.2007 - 03.2009
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.

Education

- Esthiology

Douglas J Aveda Institute Grand Rapids
10.2020

Business Management

Grand Rapids Community College
Grand Rapids, MI
2013

High School Diploma -

Ottawa Hills High School
Grand Rapids, MI
2007

Skills

  • Skincare Services
  • Full Body Hair Removal / Waxing & Sugaring / Dermaplaning
  • Spa Treatments
  • Body Treatments & Wraps
  • Spray Tans
  • Eyelash Extensions / Lash Lift / Eyebrow Tinting / Eyebrow Laminations
  • Sanitation / Sterilization
  • Team Leadership
  • Product Expertise
  • Relationship Building

Certification

  • Certified Body Sugarist, Tamaras Sugar - November 2021
  • Spray Tan Technician, South Seas August 2021
  • Certified Eyelash Extension Technician, Moda Lash - January 2021
  • Licensed Esthetician, State of Michigan - December 2020

Timeline

Licensed Esthetician / Spa Therapist

Gun Lake Casino Resort / Mnoye Spa
02.2025 - Current

Licensed Esthetician - Waxing Specialist

Sassafras Salons
05.2021 - 02.2025

Accounts Payable Manager

N & P Hospitality Inc.
02.2017 - 03.2020

Executive Assistant

Grand Hospitality Management Inc.
02.2016 - 02.2017

General Manager

Wyndham Garden
12.2014 - 02.2016

Assistant General Manager

Wyndham Garden
04.2014 - 12.2014

Front Desk Agent

Holiday Inn Express Hotel Suites
08.2012 - 04.2014

Server

Uccellos Ristorante
11.2011 - 07.2012

Server

Outback Steakhouse
08.2010 - 10.2011

Server

Cantina Mexican Grill
10.2007 - 03.2009

Business Management

Grand Rapids Community College

High School Diploma -

Ottawa Hills High School

- Esthiology

Douglas J Aveda Institute Grand Rapids

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