Summary
Overview
Work History
Education
Skills
Accomplishments
Skills
References
Timeline
Generic

KIRA Efner-Smith

Martinez,CA

Summary

Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Tap Plastics
Pleasant Hill, CA
09.2022 - Current
  • Evaluated inventory levels regularly and ensured optimal stock quantities.
  • Led cashiers in processing different payment methods to expedite transactions.
  • Strengthened long-term client relations through superior problem-solving.
  • Guided store staff to enhance their work processes.
  • Enhanced productivity initiatives efficiently.
  • Maintained high customer satisfaction through consistent team development.
  • Encouraged team members to reach goals in busy times.
  • Oversaw daily store operations, ensuring efficient functioning.
  • Ensured consistent maintenance of daily operational standards.
  • Implemented operating strategies for enhanced business efficiency.
  • Supervised all facets of maintenance, stock management, and everyday tasks.
  • Executed business strategies to boost revenue.
  • Consistently enforced compliance with safety protocols across the location.

Store Manager

Colonial Energy Inc.
Oakley, CA
11.2017 - 11.2022
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.

Restaurant Manager

Admirals By Chef Geoff Cole
San Diego, CA
09.2016 - 09.2017
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards. Ensured proper cleanliness was maintained in all areas of the bar and front of house.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Regularly updated computer systems with new pricing and daily food specials.
  • Worked closely with the chef and cooks to determine menu plans for special events or occasions.
  • Counseled and disciplined staff when necessary.

Sales Associate/Deli Manager

Tower Mart / Chevron
Martinez, CA
07.2015 - 07.2016
  • Prepared items on station assignment list Stocked and rotated products, stocked supplies, and paper goods in a timely basis Stocked cabinets and serving areas with condiments, and refilled condiment container Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Developed popular daily specials with personally sourced ingredients for broiler and saute stations.
  • Examined trays to ensure that they contained required items Located items requested by customers Performed serving, cleaning, and stocking duties in establishments Placed food servings on plates and trays according to orders or instructions Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events.
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Team Member/Catering Manager

O's American Kitchen
San Diego, CA
02.2014 - 05.2015
  • Accepted payment from customers and made change as necessary.
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted diners with seating as needed Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.

Sales Associate

T.J. Maxx
San Diego, CA
08.2013 - 07.2014
  • Learned skills on stocking and product management.
  • Designed displays to make the store experience interactive and engaging.
  • Displayed the appropriate signage for products and sales promotions.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Participated in monthly competitive shopping trips and compiled full reports.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.

Team Member

Tower Mart
Martinez, CA
04.2013 - 06.2013
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Trained all new sales employees on effective techniques.
  • Increased purchase totals by recommending additional items.
  • Worked flexible schedule to accommodate changing customer levels.
  • Organized items in visually appealing manner.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Set aside on-hold reservations.
  • Created attractive displays.
  • Provided expert product and service information.

Education

Vicente Martinez High School
2012

Skills

  • Problem resolution Proofreading
  • Self-starter Professional and mature
  • Deadline-oriented Strong problem solver
  • Schedule management Time management
  • Employee training and development Resourceful
  • Inventory systems Dedicated team player
  • Self-directed

Accomplishments

  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Promoted to Deli Manager after five months of employment.
  • Mentored four new sales associates.
  • Promoted to Restaurant Manager after three months of employment.

Skills

competitive, cooking, credit, debit, Employee training, Inventory, office, Problem resolution, problem solver, product and service information, product management, Proofreading, quality, sales, Self-starter, team player, telephone, phone, Time management

References

Upon request I will provide references.

Timeline

Assistant Store Manager

Tap Plastics
09.2022 - Current

Store Manager

Colonial Energy Inc.
11.2017 - 11.2022

Restaurant Manager

Admirals By Chef Geoff Cole
09.2016 - 09.2017

Sales Associate/Deli Manager

Tower Mart / Chevron
07.2015 - 07.2016

Team Member/Catering Manager

O's American Kitchen
02.2014 - 05.2015

Sales Associate

T.J. Maxx
08.2013 - 07.2014

Team Member

Tower Mart
04.2013 - 06.2013

Vicente Martinez High School

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KIRA Efner-Smith