Kira E. Hankins
Memphis,TN
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
21
21
years of professional experience
Work History
Food and Consumable Manager
Walmart
Memphis, Tennessee
04.2023 - Current
- Boosted customer satisfaction and engagement by implementing effective service initiatives.
- Promptly managed customer inquiries and complaints to guarantee thorough resolutions.
- Promoted a positive work environment by facilitating conflict resolution among team members.
- Provided feedback on employee performance, enhancing overall team development.
- Developed strategic plans in collaboration with management to align with business goals.
- Maintained adequate inventory levels while reducing waste through effective oversight.
- Achieved a food safety score exceeding 95 by adhering to compliance standards.
- Ensured operational coverage by training employees in multiple roles.
- Reduced shrink to under 2%.
- Evaulated store's P&L to ensure profit growth.
Material Handler/Safety Coordinator
Fedex
Memphis, TN
01.2021 - 07.2023
- Managed safety protocols for East and West Matrix employees, promoting a secure work environment.
- Monitored working conditions, addressing safety issues promptly to maintain compliance and employee safety.
- Completed safety paperwork and inspections daily, weekly, and monthly to ensure adherence to OSHA standards.
- Ensure all labels are facing upward so that customers can track their packages.
- Organized Postal mail for efficient sorting and distribution., FedEx document, and open goods to ensure proper sort.
- Assist Team Leads with daily duties, such as paperwork, audits and break relief.
District Store Training Manager
Dollar Tree
Memphis, TN
07.2016 - 04.2023
- Coached, developed, and supported new Store Managers in delivering company brand standards Full, Fast, and Fun.
- Led a team of 25 plus employees who are highly motivated to drive customer service and sales. Our team's current comp sales are at 30% year to date.
- Recruited, trained, and managed staff to enforce store values and brand standard to ensure company growth
- Promoted continuous sales increases over previous years through effective leadership.
- Maintained high evaluation scores for audits and quality controls above 93%
- Implemented and maintained company controls designed to reduce overall shrink levels to less than 2%
- Controlled company payroll through effective training and scheduling.
- Established a safety-focused culture to protect employees and enhance customer experience
Store Manager
Exxon Mobil
Memphis, TN
04.2005 - 07.2016
- Drove sales growth through always in stock program
- Coached and developed team of 13 to enhance customer experience
- Maintained payroll control through effective scheduling
- Prevented store losses using awareness, attention to detail and integrity
- Created weekly sales reports to provide insights on product success
Education
Bachelor of Art - Interdisciplinary studies: Concentration in Business Management, Early Childhood Education, and Social Service
Belhaven University
Memphis, TN05-2015
Associate of Art - Early Childhood Education
Southwest Tennessee Community College
Memphis, TN05-2011
Skills
- Food Safety Compliance
- OSHA Compliance
- P&L Management
- Cost Control Management
- Inventory Management
- Retail management
- Employee training
- Multi-Unit Experience
- Outstanding Leadership
- Sales communication
- Time optimization
- Conflict resolution
Accomplishments
- Phi Theta Kappa Honors Society
- Number One Store Manager for Exxon Mobil Eight times
- Exceeded retail sales goals by an average of 17% in 2018
- 2.2 million dollars sales increase within 4 years.
- Top 200 stores club
- Highest comp sales 3 quarters in a row.
- Top Performing Front End Q4 and Q1
- Year over Year Sales increase
LEADERSHIP/VOLUNTEER
- Boys and Girls Club, Mentor
- St. Jude Childrens Hospital
- The Hankins Foundation
Timeline
Food and Consumable Manager
Walmart
04.2023 - Current
Material Handler/Safety Coordinator
Fedex
01.2021 - 07.2023
District Store Training Manager
Dollar Tree
07.2016 - 04.2023
Store Manager
Exxon Mobil
04.2005 - 07.2016
Bachelor of Art - Interdisciplinary studies: Concentration in Business Management, Early Childhood Education, and Social Service
Belhaven University
Associate of Art - Early Childhood Education
Southwest Tennessee Community College