Kira Farr
Summary
Detail-oriented Assistant Teacher lends creative approach to classroom preparation, policy and presentation. Promotes collaborative environment focused on curriculum and strategy development prioritizing productive, customizable learning practices. Attentive Customer Service Representative with 10 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
9
9
years of professional experience
Work History
Childcare Assistant Teacher
YMCA Of Greater Waukesha County
12.2022 - 02.2024
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized and supervised large and small group activities.
- Collaborated effectively with fellow teachers to share best practices and coordinate activities across classrooms in the childcare center.
- Gathered materials and resources to prepare for lessons and activities.
Childcare Assistant Teacher
KinderCare Learning Centers
02.2022 - 08.2022
- Helped new preschool children get used to classes by giving one-on-one support.
- Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Implemented curriculum to enhance classes with learning-focused activities.
- Increased parent involvement by organizing workshops focused on early childhood education topics, empowering families to actively participate in their child''s learning journey.
OSL Mobile Expert
OSL Retail Services
09.2020 - 01.2021
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Managed efficient cash register operations.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Resident Care Partner
Riverwoods Senior Living Community
06.2019 - 06.2020
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered high-quality care to residents in the facility.
- Provided emotional support to both residents and their families during difficult times or transitional periods within the facility setting.
Culinary Aide
Felician Village
03.2019 - 05.2019
- Optimized workflow efficiency by cross-training in multiple kitchen roles, increasing versatility during busy periods or absences of other staff members.
- Upheld strict sanitation standards by diligently cleaning equipment, surfaces, dishes according to established protocols.
- Collaborated with culinary team members to ensure smooth operations and exceptional service.
- Enhanced customer satisfaction by delivering timely and accurately prepared meals.
Cashier
Shell Gas Station
06.2018 - 02.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Crew Team Member
McDonald's
10.2017 - 06.2018
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Replenished serving stations with fresh food and cleaned up spills.
Production Line Assembly Worker
Riverside Foods
06.2017 - 10.2017
- Facilitated smooth operations on the production floor by keeping workspaces clean, organized, and free from clutter.
- Exceeded daily production goals regularly by maintaining focus, discipline, and an unwavering commitment to excellence.
- Supported inventory management efforts through accurate tracking of materials used during assembly tasks.
- Developed and implemented process improvement strategies.
Customer Service Desk Associate
Piggy Wiggly
09.2015 - 06.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Recognized as a reliable resource among peers due to extensive product knowledge gained through continuous learning efforts.
Crew Member
Culver's Restaurant
08.2015 - 09.2015
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Became familiar with products to answer questions and make suggestions.
Waitress
Four Seasons Family Restaurant
03.2015 - 07.2015
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
Crew Team Member
McDonald's
11.2014 - 03.2015
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Replenished serving stations with fresh food and cleaned up spills.
- Greeted customers at drive-thru and took food orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Education
High School Diploma -
Literacy Services of Wisconsin
Milwaukee, WI08.2021
Skills
- Curriculum Implementation
- Disaster preparedness training
- Classroom Instruction
- Patience and Empathy
- Coordinating with Teachers and Specialists
- Parent and Guardian Relations
- Relationship Building
- Time Management
- Computer Proficiency
- Calm and Professional Under Pressure
- Customer satisfaction measurement
- Problem Resolution
Timeline
Childcare Assistant Teacher
YMCA Of Greater Waukesha County
12.2022 - 02.2024
Childcare Assistant Teacher
KinderCare Learning Centers
02.2022 - 08.2022
OSL Mobile Expert
OSL Retail Services
09.2020 - 01.2021
Resident Care Partner
Riverwoods Senior Living Community
06.2019 - 06.2020
Culinary Aide
Felician Village
03.2019 - 05.2019
Cashier
Shell Gas Station
06.2018 - 02.2019
Crew Team Member
McDonald's
10.2017 - 06.2018
Production Line Assembly Worker
Riverside Foods
06.2017 - 10.2017
Customer Service Desk Associate
Piggy Wiggly
09.2015 - 06.2017
Crew Member
Culver's Restaurant
08.2015 - 09.2015
Waitress
Four Seasons Family Restaurant
03.2015 - 07.2015
Crew Team Member
McDonald's
11.2014 - 03.2015
High School Diploma -
Literacy Services of Wisconsin
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