Kira Ferriz
San Jose,CA
Summary
Accomplished business owner, and former Medical Front Office Coordinator/ Manager. Excels in relationship development, customer service etiquette, adaptability and multitasking. I leverage self-motivation and expertise in customer relationship management, enhancing both personal and professional growth.
Overview
7
7
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
06.2024 - Current
- Serve as welcoming presence for visiting patients.
- Handle patient registration and discharge utilizing company EMR system.
- Direct inbound office calls for optimal service.
- Oversee fulfillment of refill requests.
- Handled patient inquiries professionally, providing prompt and timely resolutions.
- Demonstrated expertise in using Updox, Google Suite, and Care Req system.
- Conducted in office events that help connect our patients with community programs.
- Coordinated monthly gatherings focusing on social and artistic activities.
- Checked patient insurance, demographic, and health history to keep information current.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Private Yoga Instructor
Self Employed/ Contractor
10.2021 - Current
- Promoted services through word-of-mouth referrals from satisfied customers
- Specializes in vinyasa and power vinyasa yoga, 500 hr yoga alliance certified teacher
- Developed and implemented individualized yoga classes and healing sessions to meet clients' needs, abilities and interests
- Demonstrated safe and effective use of props including blocks, straps, blankets and bolsters
- Instructed private yoga sessions to individuals or small groups in a variety of settings
- Demonstrated knowledge of anatomy, physiology, kinesiology and injury prevention techniques related to yoga instruction
Painting Instructor
Love Always, Ky
06.2019 - Current
- Created a safe learning environment for students to explore their creativity through painting
- Organized art supplies and maintained a clean work area
- Mentored students in developing personal artistic style through guided instruction with one-on-one feedback sessions
- Incorporated multimedia elements into lessons such as videos or slideshows to enhance understanding of painting concepts
- Instructed students on the use of acrylics, watercolors, and oils in creating paintings
- Encouraged student expression by providing constructive feedback on their artwork
- Developed and implemented individualized lesson plans to assist students in mastering painting techniques
Medical Front Office Coordinator
Ego medical Aesthetics Bar
03.2021 - 12.2021
- Ensured compliance with HIPAA regulations regarding patient privacy rights
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Conducted billing inquiries and resolved discrepancies between insurance companies and medical office staff
- Trained new staff members on front desk procedures such as appointment scheduling, check-in process
- Compiled daily financial reports for management review
- Processed payments from patients accurately using computerized systems
- Answered incoming calls in a professional manner; routed calls to appropriate personnel or departments as needed
- Developed strong customer service skills while interacting with patients, and health care providers
- Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
- Resolved escalated complaints and answered questions regarding policies and procedures
- Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
Front Desk Office Manager
Silhouette Aesthetics
05.2019 - 06.2020
- Performed regular audits of front desk operations to identify areas for improvement
- Managed office supplies and front office inventory such as skin care products and weight loss inventory by ordering necessary items, tracking expenses, and ensuring proper storage of supplies
- Greeted and checked in guests, answering inquiries and providing excellent customer service
- Handled complaints from customers in a timely fashion while maintaining composure at all times
- Trained new employees on front desk procedures including customer service policies and computer systems usage
- Generated and communicated daily reports with owners detailing occupancy rates, revenue collected from front desk operations
- Processed payments including cash handling and credit card transactions
- Organized marketing strategies to promote services and increase clientele base
- Facilitated team building activities such as paint parties and weekly yoga sessions among staff members to foster a positive work environment
Front Desk Receptionist
Flow Yoga
05.2018 - 06.2020
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Processed payments received from customers via cash or credit card transactions accurately and efficiently using the Mind Body system
- Kept front office and Yoga room clean and tidy
- Made sure all restrooms were clean and stocked before and after every shift
- Gave a personalized experience by getting to know each yogi, I know that if I can positively impact someone's day, I am fulfilling my job correctly
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA300 hr certification - undefined
AZ Yoga Academy
Mesa, AZ06.2022
200 hr Certification - undefined
AZ Yoga Academy
Mesa, AZ04.2021
Skills
- Relationship Development
- Multitasking
- Self Motivation
- Customer Relationship Management
- Hiring and Training
- Reliability
- Calendar management
- Sales experience
Timeline
Welcome Coordinator
Oak Street Health
06.2024 - Current
Private Yoga Instructor
Self Employed/ Contractor
10.2021 - Current
Medical Front Office Coordinator
Ego medical Aesthetics Bar
03.2021 - 12.2021
Painting Instructor
Love Always, Ky
06.2019 - Current
Front Desk Office Manager
Silhouette Aesthetics
05.2019 - 06.2020
Front Desk Receptionist
Flow Yoga
05.2018 - 06.2020
300 hr certification - undefined
AZ Yoga Academy
200 hr Certification - undefined
AZ Yoga Academy
High School Diploma -
Laguna Hills High School