- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering with youth sports programs as a Wrestling Coach
- Participate in Wrestling and Jujitsu, as recreational activities to maintain physical fitness
- Crafting and DIY Projects
- Youth mentor, providing guidance and support to empower the next generation of leaders
Kira Fort
Mount Vernon,IL
Summary
My objective is to continue sharing my health journey with others, inspiring them to pursue health and happiness.
Professional sales representative with strong expertise in call center environments. Proven track record of surpassing sales targets through effective communication and persuasive techniques. Adept at fostering team collaboration and adapting to changing circumstances to ensure optimal results. Skilled in customer relationship management, conflict resolution, and utilizing sales software to maximize productivity. Reliable and results-driven, consistently contributing to team goals and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Call Center sales representative
AlignLife of Chiropractic, Mount Vernon, IL
Mount Vernon, IL
04.2022 - 01.2026
- Led initiatives to enhance patient engagement at AlignLife franchise locations. Communicated personal health journey to motivate new patients towards alternative health solutions. Managed telephonic payment processing to ensure seamless transactions. Participated in strategic marketing meetings to optimize digital advertising impact. Developed and maintained comprehensive spreadsheets for data analysis.
- Developed tailored sales pitches to address individual customer needs and concerns.
- Collaborated with team members to identify best practices for improving sales strategies.
- Implemented feedback mechanisms to gather customer insights, driving service improvements.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Strengthened customer loyalty through empathetic listening and understanding individual requirements.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.
- Set up appointments with interested customers according to schedule availability.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Negotiated pricing and payment terms with customers when possible to close deals.
Digital Marketing Manager
Alignlife Of Springfield Iles
Springfield, IL
02.2025 - 12.2025
- Developed and implemented comprehensive digital marketing strategies to enhance online visibility.
- Managed social media channels, increasing engagement through targeted content campaigns.
- Analyzed website performance metrics to optimize user experience and conversion rates.
- Led cross-functional teams in executing multi-channel marketing initiatives for brand awareness.
- Collaborated with graphic designers and developers to create compelling digital assets for campaigns.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Boosted brand awareness through the creation of engaging social media campaigns.
- Enhanced lead generation with targeted pay-per-click advertising and optimized landing pages.
- Increased website traffic by developing and implementing a comprehensive SEO strategy.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Tailored marketing messages to different audience segments, improving relevance and engagement.
Bartender Manager
Bottoms UP, Jamestown, IL
Jamestown, IL
11.2020 - 01.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Monitored bar supplies, placing timely orders to maintain stock levels without interruptions in service.
- Fostered positive relationships with patrons, enhancing customer loyalty through exceptional service delivery.
Cashier
Dicks Sporting Goods, Naperville, IL
Naperville, IL
08.2018 - 02.2020
- Maintained clean and organized checkout area to enhance shopping experience.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Trained new cashiers on company policies and operational procedures.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Implemented best practices for cash handling, ensuring compliance with company standards.
- Assisted in promotional displays, contributing to increased customer engagement and sales opportunities.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
BA - Sociology
Mckendree University
Lebanon, ILSkills
- Call center customer service
- Goal-oriented mindset
- Stress tolerance
- Building rapport
- Performance tracking
- Industry awareness
- Call handling
- Script adherence
- Script reading
- Sales proficiency
- Pricing data
- Call management
- Outbound and inbound calls
- Marketing strategies
- Positive attitude
- Teamwork
- Quick thinking
- Customer service
- Time management
- Attention to detail
- Multitasking
- Team collaboration
- Team leadership
- Active listening
- Decision-making
- Goal driven
- Phone etiquette
- Flexible schedule
- Call center experience
- Data entry
- Conflict resolution
- Goal setting
- Appointment scheduling
- Payment processing
- Record keeping
- Customer inquiry and response
- Data analysis
Interests
Timeline
Digital Marketing Manager
Alignlife Of Springfield Iles
02.2025 - 12.2025
Call Center sales representative
AlignLife of Chiropractic, Mount Vernon, IL
04.2022 - 01.2026
Bartender Manager
Bottoms UP, Jamestown, IL
11.2020 - 01.2022
Cashier
Dicks Sporting Goods, Naperville, IL
08.2018 - 02.2020
BA - Sociology
Mckendree University