Kira Gantman
Henrietta,New York
Summary
Proactive Restaurant Hostess with comprehensive experience in managing reservations, seating arrangements, and customer inquiries. Demonstrated expertise in maintaining a clean and welcoming environment, supporting team members, and enhancing guest satisfaction. Knowledgeable in handling high-pressure situations and providing excellent hospitality service.
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
BtB Bar & Grill
11.2023 - 10.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Waitress/Bartender
Destination Bar & Grill
07.2023 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Substitute Teacher's Aide
Holley Elementary School
03.2023 - 06.2023
- Monitored students during transitional and non-class times such as lunch periods and recess.
- Encouraged continuous development for students of ages through proactive in-class assistance.
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional, or student support need.
- Enforced school rules, dress code and behavior to offer positive, learning-oriented environment to students.
- Promoted student progress by assisting with assignments and special projects.
- Assisted students with personal hygiene needs such as hand washing and toileting.
- Helped prepare classrooms by setting up activity stations, writing on bulletin boards and distributing materials.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Fast Food Worker
Kentucky Fried Chicken, KFC
12.2021 - 06.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
High School Diploma -
Holley Jr./Sr. Highschool
Holley, NY06-2022
Skills
- Strong multitasking
- Greeting guests
- Cleanliness and hygiene
- Assertiveness
- Reservation coordination
- Hospitality service expertise
- Seating arrangements
- Upselling
Timeline
Restaurant Hostess
BtB Bar & Grill
11.2023 - 10.2024
Waitress/Bartender
Destination Bar & Grill
07.2023 - 10.2023
Substitute Teacher's Aide
Holley Elementary School
03.2023 - 06.2023
Fast Food Worker
Kentucky Fried Chicken, KFC
12.2021 - 06.2022
High School Diploma -
Holley Jr./Sr. Highschool
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