Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Grady

Auburn,AL

Summary

Compassionate Certified Nursing Assistant with experience in providing patient care in various healthcare settings. Skilled in assisting patients with daily living activities, monitoring vital signs, and maintaining patient records. Demonstrated ability to build strong relationships with patients and work effectively within multidisciplinary medical teams. Proven track record of improving patient comfort and safety through dedication and empathetic care. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

CVS Caremark
Montgomery, AL
01.2024 - Current
  • Provided support services remotely via phone, email, chat interfaces when required by customers from different geographical locations around the world .
  • Reviewed eligibility for medical insurance coverage and other benefit plans.
  • Processed benefit enrollment forms, changes, and terminations.

Certified Nursing Assistant

East Alabama Health Oak Park
Auburn, AL
01.2010 - Current
  • Provided emotional support to family members regarding end-of-life decisions.
  • Observed patients for any changes in their physical or mental condition.
  • Responded quickly to emergency situations involving sudden illness or injury.
  • Participated in educational programs related to nursing assistant skills development.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.

First Impression Specialist

Urgent Care For Children
Opelika, AL
01.2021 - 12.2023
  • Conducted regular meetings with staff to review progress and address any concerns.
  • Created training materials for new hires on the company's procedures and policies.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Monitored inventory levels and placed orders when needed.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
  • Collaborated with billing team to confirm no additional diagnosis codes available for LCD and NCD coverage.
  • Reviewed clinical data from medical records to assign ICD, CPT, and HCPCS codes.
  • Responded to coding questions from callers and other internal departments.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.

Retail Sales Associate

Ross Dress for Less
Opelika, AL
01.2017 - 02.2018
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Kept informed about new products arriving at the store on a regular basis.
  • Handled customer complaints in a professional manner.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Demonstrated knowledge of store products and services.
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.

Unit Secretary

Arbor Springs Health and Rehab, Opelika Al
Opelika , AL
03.2005 - 07.2008
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Organized laboratory specimens for pick-up by courier service.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Managed the front desk area ensuring neatness at all times.
  • Collected discharge summaries from nurses or physicians before release of patients from the facility.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Monitored unit supply levels and notified management of ordering needs.
  • Transcribed doctors' orders, including medication and lab test requests.
  • Executed clerical tasks and assisted with unit duties to keep departments running smoothly.

Scheduling Coordinator

Care Center of Opelika
Opelika, AL
01.1999 - 03.2005
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
  • Generated reports on attendance records, leave balances, overtime hours, and other related metrics for management review.
  • Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
  • Provided guidance to team members regarding best practices related to scheduling tasks.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.

Education

Master Cosmetology -

Rivertown School of Beauty, Barber, Skin Care, And Nails
Columbus, GA
04-2005

High School Diploma -

Opelika High School
Opelika, AL
05-2000

Skills

  • Electronic Charting
  • Mobility Assistance
  • Patient Lifting
  • Direct Patient Care
  • Patient-focused care
  • Medical terminology knowledge
  • Quality Assurance
  • HIPAA Compliance
  • Outpatient Care
  • Meeting planning
  • Budgeting and finance
  • Office Administration
  • Scheduling expertise
  • Client Relations
  • Scheduling appointments
  • Data entry expertise
  • Billing support

Timeline

Customer Service Representative

CVS Caremark
01.2024 - Current

First Impression Specialist

Urgent Care For Children
01.2021 - 12.2023

Retail Sales Associate

Ross Dress for Less
01.2017 - 02.2018

Certified Nursing Assistant

East Alabama Health Oak Park
01.2010 - Current

Unit Secretary

Arbor Springs Health and Rehab, Opelika Al
03.2005 - 07.2008

Scheduling Coordinator

Care Center of Opelika
01.1999 - 03.2005

Master Cosmetology -

Rivertown School of Beauty, Barber, Skin Care, And Nails

High School Diploma -

Opelika High School

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