Kira Harnden
Tulsa,OK
Summary
Dynamic and customer-focused professional with extensive experience, excelling in cash handling and conflict resolution. Proven ability to enhance customer engagement and maintain high standards of cleanliness and organization. Recognized for cultivating positive relationships and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Crew Team Member
Taco Bell
06.2025 - Current
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Operated register to process payments and collect cash payment for order totals.
- Collaborated with team members to complete orders.
- Greeted customers at drive-thru and took food orders.
Cashier
Lowes Home Improvment
12.2024 - 02.2025
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Black Bear Diner
07.2024 - 08.2024
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
Food Runner
Olive Garden
10.2023 - 06.2024
- Greeted customers and provided outstanding customer service.
- Assisted customers with carry-out service.
- Monitored dining room and bar areas for signs of overcrowding.
- Arranged tables and chairs for special occasions and events.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
Education
No Degree - Psychology
Missouri Southern State University
Joplin, MONo Degree - Nutritional Sciences
Tulsa Community College
Tulsa, OKSkills
- Cleaning and sanitation
- Customer service
- Cash handling
- Point-of-sale system
- Conflict resolution
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Multitasking and organization
- Positive attitude
- Basic math
- Customer engagement
Timeline
Crew Team Member
Taco Bell
06.2025 - Current
Cashier
Lowes Home Improvment
12.2024 - 02.2025
Server
Black Bear Diner
07.2024 - 08.2024
Food Runner
Olive Garden
10.2023 - 06.2024
No Degree - Psychology
Missouri Southern State University
No Degree - Nutritional Sciences
Tulsa Community College