Kira Heimgartner
Wethersfield
Summary
Dynamic Sales Associate with a proven track record at Party City, excelling in customer service and inventory management. Recognized for achieving monthly sales targets through effective communication and problem-solving skills. Cultivated strong customer relationships, enhancing loyalty and satisfaction in a fast-paced retail environment. Committed to fostering teamwork and a positive shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Party City
09.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
American Eagle Outfiters
09.2023 - 05.2024
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Answered customer questions about sizing, accessories, and merchandise care.
- Cultivated a positive work environment, fostering strong teamwork and high employee morale.
Education
High School Diploma -
Wethersfield High School
Wethersfield 05-2025
Skills
- Customer service
- Inventory management
- Effective communication
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Problem-solving skills
Timeline
Sales Associate
Party City
09.2024 - Current
Sales Associate
American Eagle Outfiters
09.2023 - 05.2024
High School Diploma -
Wethersfield High School
Similar Profiles
Johnyla MadisonJohnyla Madison
Sales Associate at Party CitySales Associate at Party City
Chloee RiegelChloee Riegel
Sales Associate at Party CitySales Associate at Party City
Khalia S. HarperKhalia S. Harper
Retail Customer Service Associate at Party CityRetail Customer Service Associate at Party City