Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Heimgartner

Wethersfield

Summary

Dynamic Sales Associate with a proven track record at Party City, excelling in customer service and inventory management. Recognized for achieving monthly sales targets through effective communication and problem-solving skills. Cultivated strong customer relationships, enhancing loyalty and satisfaction in a fast-paced retail environment. Committed to fostering teamwork and a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Sales Associate

Party City
09.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

American Eagle Outfiters
09.2023 - 05.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Contributed to team objectives in fast-paced environment.
  • Informed customers of promotions to increase sales productivity and volume.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Cultivated a positive work environment, fostering strong teamwork and high employee morale.

Education

High School Diploma -

Wethersfield High School
Wethersfield
05-2025

Skills

  • Customer service
  • Inventory management
  • Effective communication
  • Teamwork and collaboration
  • Time management
  • Listening skills
  • Multi-tasking strength
  • Problem-solving skills

Timeline

Sales Associate

Party City
09.2024 - Current

Sales Associate

American Eagle Outfiters
09.2023 - 05.2024

High School Diploma -

Wethersfield High School
Kira Heimgartner