Kira Hickman
Financial Administrative Assistant
7704 Legacy Pkwy Amarillo,TX
Summary
Hardworking and passionate full-time job seeker with strong organizational skills, eager to secure entry-level Senior Clerk I/II (8328).
- Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
5
5
years of professional experience
Work History
Financial Advisor Assistant
Palo Duro Financial Group
Amarillo , TX
2021.10 - Current
- Assists in examining current policies, procedures, practices, forms, reports and records; reviews and analyzes work flow and performance; distributes and maintains records; and documents specific action taken.
- Make sure to follow all rules and regulations to stay in compliance within company guidelines.
- Prepared detailed documents and reports in adherence administrative processes.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Improved knowledge, skills and responsibilities.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Carried out day-to-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Troubleshot copy machines and printers and scheduled service as needed.
- Corresponded with clients through email, telephone or postal mail.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing and filing documents.
Assistant District Testing Coordinator
Amarillo ISD
Amarillo , TX
2019.04 - 2021.10
- Trained new testing team members and provided continuous mentoring.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Collected data and created spreadsheets for tracking purposes
- Maintained knowledge of applicable State rules and regulations to ensure proper testing protocol
- Prepared and maintained various student files, included cumulative folders.
- Handled sensitive state testing materials; student information and test scores discreetly.
- Prepared, shipped and tracked secure State testing materials.
- Carried out day-to-day duties accurately and efficiently.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Insurance Receptionist
Farmers Insurance Agency
Amarillo , TX
2016.06 - 2018.06
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients and updated client records.
- Collected policy payments from clients and updated account balances.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Exceeded goals through effective task prioritization and great work ethic.
Education
GED -
Dumas High School
Dumas, TXSkills
Communicate Effectively
undefinedTimeline
Financial Advisor Assistant
Palo Duro Financial Group
2021.10 - Current
Assistant District Testing Coordinator
Amarillo ISD
2019.04 - 2021.10
Insurance Receptionist
Farmers Insurance Agency
2016.06 - 2018.06
GED -
Dumas High School
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