Kira Hill

* Customer service

* warm and cold calls

*push services

• Trained new team members on customer service protocols and best practices.
• Maintained up-to-date knowledge of company products and services to effectively address inquiries.
• Handled customer complaints with professionalism, ensuring resolution and satisfaction.
• Resolved product-related questions, enhancing customer understanding and satisfaction.

• Customer support:Answer inquiries, provide information on products and services, and handle complaints across phone, email, and chat.
• Issue resolution:Troubleshoot problems, process orders, returns, and exchanges, and follow up with customers to ensure satisfaction.
• Record keeping:Maintain accurate and detailed records of customer interactions, transactions, and accounts.
• Sales and feedback:Identify opportunities to upsell or cross-sell, and provide feedback to management on recurring issues or trends.
• Escalation:Escalate complex issues to the appropriate departments or managers when necessary.
• Collaboration:Work with other team members and departments to ensure consistent service and find solutions.
• Continuous improvement:Stay up-to-date on product knowledge, company policies, and adapt to new technologies and processes.