Kira Johnson
Montgomery,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Financial Analyst
Foundever
02.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Shift Clerk
State Of Alabama Department Of Corrections
04.2019 - 03.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized state legal documents for easy retrieval of information.
- Produced high-quality communications for internal and external use.
Front Desk Assistant - Promise Scholar
University Of Michigan- Flint
06.2018 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
McClaren Health Group
01.2019 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Communicated effectively with patients and families to provide information about care and treatment.
Education
General Studies
University of Michigan - Flint
Flint, MIHigh School Diploma -
Charles Henderson High School
Troy, AL05.2014
Skills
- Customer Relations Expertise
- Strong Organization
- Excellent Managerial Techniques
- Documentation Skills
Timeline
Financial Analyst
Foundever
02.2022 - Current
Shift Clerk
State Of Alabama Department Of Corrections
04.2019 - 03.2023
Customer Service Representative
McClaren Health Group
01.2019 - 04.2019
Front Desk Assistant - Promise Scholar
University Of Michigan- Flint
06.2018 - 05.2019
General Studies
University of Michigan - Flint
High School Diploma -
Charles Henderson High School
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