Kira Johnson
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
HR Operations Analyst
Dentsply Sirona Implants
06.2022 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Operated and maintained applicant tracking and candidate management systems.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Head Server/Bartender
Sports One Bar & Lounge
05.2021 - 06.2022
- Trained new staff on restaurant operations and policies to strengthen performance.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
Recruiter
Symmetry Financial Group
12.2020 - 05.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
Server/ Bartender
CO Asian Fusion
04.2018 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Arts - Mass Communications
Winthrop University
Rock Hill, SCHigh School Diploma -
Ardrey Kell High School
Charlotte, NC05.2015
Skills
- Analytical Thinking
- Data Processing
- Team Training
- Organizational Ability
- Customer Service
- Sales Expertise
- Clear and Effective Communication
- Multitasking
- Stress Management
- Conflict Resolution
Timeline
HR Operations Analyst
Dentsply Sirona Implants
06.2022 - Current
Head Server/Bartender
Sports One Bar & Lounge
05.2021 - 06.2022
Recruiter
Symmetry Financial Group
12.2020 - 05.2022
Server/ Bartender
CO Asian Fusion
04.2018 - 07.2020
Bachelor of Arts - Mass Communications
Winthrop University
High School Diploma -
Ardrey Kell High School
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