Kira Jordan
St Louis,MO
Overview
29
29
years of professional experience
Work History
Lead Patient Access Representative
Missouri Baptist Medical Center
03.2020 - Current
- Round various registration areas to registrars for monitoring opportunities.
- Adjust staffing as needed based on volume expectations
- Ensures updates regarding changes to operational procedures are communicated to staff
- Provide resources and training for staff
- Oversaw patient registration processes, ensuring accuracy and compliance with healthcare regulations.
- Trained and mentored new staff on patient access protocols and systems.
- Implemented workflow improvements that enhanced patient satisfaction and reduced wait times.
- Coordinated insurance verification processes, maintaining up-to-date knowledge of payer requirements.
- Managed end-to-end payroll processing for employees within a fast-paced healthcare environment.
- Coordinated aspects of supply chain management, from procurement to inventory control, ensuring essential resources were available for daily operations.
Customer Service Representative
Barnes Jewish Hospital
01.2018 - Current
- Create orders for medical equipment when requested by the staff
- Ensure customer satisfaction and provide customer support
- Submit paperwork for the verification of medical equipment orders
- Keep records of customers interactions, transactions, complaints, and comments
Administrative Assistant
Barnes Jewish Hospital
01.2014 - Current
- Arrange ambulance trips and emergency services for patient pickup
- Administer and assist in the execution of daily process for patient care
- Perform updates to payroll system
Operation Specialist
Edward Jones- Estates and Imaging Dept.
01.1997 - 01.2012
- Verify account balances and submit verification of deposits to administrators promptly
- Process US and Canada documents via medical coding
- Track and analyze statistical data for team progress
- Ensure timely and accurate processing of client's request
- Advanced troubleshooting of series S70 and S150 scanner equipment
Education
Masters of Art - Gerontology
Lindenwood University
St. Louis, MO01.2011
Bachelors of Science - Healthcare Management
Maryville University
St. Louis, MO01.2003
Skills
- Customer service
- Health Care Management
- Organizational skills
- Lead/Trainer
- Goal oriented
- Data Processing
- Time Management
- Decision Making
- Administration
- Patient Care
- Assistant
- Procedure Development
- Process Implementations
- Proficient Computer Skills
- Problem Solving
- Operation Management
- Insurance verification
- HIPAA compliance
- Effective problem solving
- Registration and admissions
Timeline
Lead Patient Access Representative
Missouri Baptist Medical Center
03.2020 - Current
Customer Service Representative
Barnes Jewish Hospital
01.2018 - Current
Administrative Assistant
Barnes Jewish Hospital
01.2014 - Current
Operation Specialist
Edward Jones- Estates and Imaging Dept.
01.1997 - 01.2012
Bachelors of Science - Healthcare Management
Maryville University
Masters of Art - Gerontology
Lindenwood University