Kira Kershner
Summary
With a proven track record at The Brick Tavern Inn, I excel in delivering exceptional customer service and managing high-volume dining efficiently. My expertise includes cash handling and fostering guest engagement, highlighted by mentoring staff and streamlining service processes for optimal guest satisfaction. Renowned for a strong work ethic and the ability to enhance customer experiences through meticulous attention to detail.
Overview
5
5
years of professional experience
Work History
Server
The Brick Tavern Inn
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Head Hostess
The Brick Tavern Inn
02.2020 - 08.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Restaurant Busser
The Brick Tavern Inn
09.2019 - 05.2020
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Trained new staff in bussing and cleaning procedures.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
Education
No Degree -
Montgomery County Community College
Pottstown05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- High volume dining
- Suggestive selling
Timeline
Server
The Brick Tavern Inn
08.2023 - Current
Head Hostess
The Brick Tavern Inn
02.2020 - 08.2023
Restaurant Busser
The Brick Tavern Inn
09.2019 - 05.2020
No Degree -
Montgomery County Community College
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