Kira Knowles
Bowdoin,ME
Summary
Dynamic Plant Healthcare Technician with extensive experience at Davey Tree Experts, excelling in customer service and pesticide application. Proven ability to communicate effectively and handle confidential information, while maintaining meticulous records. Skilled in Microsoft systems and adept at training staff, ensuring seamless operations and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Plant Healthcare Technician
Davey Tree Experts
08.2021 - 10.2025
- Calibration of truck pumps, spray guns, and hoses for proper application of pesticides and fertilizers to specific targets by customers.
- Routing and organizing work orders in a timely manner to be handled by technicians.
- Customer service: when asking specific questions relating to certain spray services. How will their property be affected by a specific product. Is it harmful. How long until effects are noticed? Best time of year to apply certain products and how often will it be needed.
- Have a pesticide license to spray in multiple categories of additional knowledge. Including ticks, mosquitoes, lawn care, invasive weeds, fungal diseases and other insects. Also including knowing how to read pesticide labels for health hazards, calibration requirements and how best to use certain blends of chemicals.
- Additional: Asked to assist in office work for 3 years during a company merging in winter of 2021-fall of 2024.
Spoke with clients over the phone with issues about services, payment, appointments. Often this could last from 8 to 11 hours. - Assisted clients in house when they came in person to the office with payments, questions, making appointments, and helping them meet with the arborvitae who would be taking care of them.
- Worked positively with fellow coworkers and more then willing to assist with other tasks should singular work be finished early.
- Gave additional resources when outside of what the company's services were, or alternate companies when outside jurisdiction.
- Organized pesticide records for the state yearly for 2 years to be sent to verify the amount of chemical used in certain towns with ordinances.
- Assisted with janitorial duties when asked or needed.
Call Center Representative
Ocean Properties
10.2016 - 07.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Trained staff on operating procedures and company services. (Additional-Trained newly hired employees and taught to use phone systems, how to find information needed to respond to client questions, and trained on more difficult systems and new locations and services as agents grew.
- Took payments, handled client information
- Assisted and advised on Advance Purchases along with restrictions associated with them.
Education
Associate of Science - Horticulture
SMCC
South Portland05-2016
Skills
- Communication and interpersonal skills
- CPR and first aid
- Microsoft Systems Experience (Ex: Word, Excell, Calender)
- Handling Confidential Information
- Payment Handling
- Phone Skills
- Appointment Booking and Canceling
Certification
Licenses for Spray Applications:
3A Outdoor Ornamentals
3B Turf
6A Right of Way Vegetation Management
6B General Vegetation Management
7E Biting Fly & Other Arthropod Vectors (Ticks)
Languages
English
Native or Bilingual
Timeline
Plant Healthcare Technician
Davey Tree Experts
08.2021 - 10.2025
Call Center Representative
Ocean Properties
10.2016 - 07.2021
Associate of Science - Horticulture
SMCC