Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kira Langley

Washington

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.



Overview

11
11
years of professional experience
1
1
Certification

Work History

Inside Property Claims Adjuster

Allstate Insurance
02.2023 - 01.2025
  • In this role as a claim adjuster I work remotely and efficiently to resolve property claims. The following is essential, but is not limited to the work I perform:
  • Resolve claims quickly in accordance with company and regulatory guidelines
  • Review insureds policy for coverage.
  • Write estimates using Xactimate this includes sketching
  • Settle claims by issuing payments.
  • Negotiate customer invoices with contractors and vendors for adequate settlement goals within market standards.
  • Provide insureds with clear expectations and continue customer rapport through claim handling process.
  • Maintain cycle time of 0-15 days for claim handling.
  • Exercised proper judgment and decision making to analyze over 15 claims per week.
  • Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.

Client Services Associate / Payroll specialist

Paychex, Inc.
04.2021 - 02.2024
  • Take care of client requests and emails.
  • Manage schedule to ensure all payrolls are processed including emails
  • Utilize programs to enter payroll precisely with no mistakes
  • Take calls from clients to answer their requests and inquiries regarding payroll , taxes , charges and any other inquiries
  • Use proper email/phone etiquette
  • Manage 300 or more client accounts
  • Demonstrated adaptability in handling diverse clientele from various industries, tailoring services according to unique requirements.
  • Enhanced client satisfaction by promptly addressing concerns and providing the best solutions.

Customer Service Representative

Primeritus Financial Services
08.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Entered customer interaction details in iris to track requests, document problems and record solutions offered.
  • Increased efficiency and teams repossession productivity by promoting operational best practices.
  • Outbound calls to agency to acquire information needed for client.
  • Deescalate irate customers to assist them with their needs.
  • Annotating calls in a call recording system.
  • Mitel softphone usage.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Skip traced to get the most updated information to ensure repossession success.

Veterinary Assistant

VCA Murphy road animal hospital
08.2017 - 03.2021
  • My responsibilities as a veterinary assistant are including but not limited to the following:
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
  • Implanted subcutaneous identification microchips into animals.

VETERINARY ASSISTANT / RECEPTIONIST

Animal Hospital of Pitt County
07.2015 - 08.2017
  • Employed
  • Veterinary Assistant Duties:
  • Drawing blood and placing them into appropriate tubes.
  • Placing I.V catheter in patients and running iv fluids.
  • Running test with the appropriate lab equipment and interpreting the results.
  • Performing maintenance care on the laboratory equipment.
  • Patient Care, for the animals admitted into the hospital.
  • Keeping the hospital presentable and clean.
  • Medicating and observing patients.
  • Prepping and monitoring patients during surgery.
  • Taking x-rays
  • Restraining animals and lifting at least 50 pounds
  • Putting charges into invoices.
  • Receptionist Duties and requirements:
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Collected, sorted, distributed and sent mail and packages.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments.
  • Performed billing, collection and reporting functions for office.

VETERINARY ASSISTANT

Pamlico Animal Hospital
01.2014 - 06.2015
  • I had an a-ray of responsibilities while working at P.A.H. They include but are not limited to the following:
  • Talking to client's in an examination room about their pets care and needs.
  • Drawing blood and placing them into appropriate tubes.
  • Running test with the appropriate lab equipment and interpreting the results.
  • Patient Care, for the animals admitted into the hospital.
  • Keeping the hospital presentable and clean.
  • Medicating and observing patients.
  • Prepping and monitoring patients during surgery.
  • Taking x-rays
  • Restraining animals and lifting at least 50 pounds

Education

High School Diploma - General studies

Beaufort County Early College High School Program
Scranton, PA
04.2013

Bachelor - Psychology

University of Phoenix
Tempe, AZ
06-2027

Skills

  • Claims processing
  • Excellent people skills
  • Claims investigation
  • Microsoft Office Suite
  • Computer skills
  • Customer service and support
  • Verbal and written communication
  • Conflict resolution
  • Adaptability
  • Data entry
  • Payroll processing expertise

Certification

  • Xactimate Level One
  • September 2023 to Present
  • I have trained in Xactimate to achieve level one meaning more in depth sketches with more accurate estimate results.
  • Property & Casualty License
  • Personal Lines License

Additional Information

  • SKILLS
  • Quick Learner
  • Great in fast paced environments
  • Excellent customer service skills
  • Maintaining customer satisfaction
  • Intermediate Software skills
  • Word, Excel, PowerPoint, Cornerstone familiar
  • Using adequate telephone etiquette

Timeline

Inside Property Claims Adjuster

Allstate Insurance
02.2023 - 01.2025

Client Services Associate / Payroll specialist

Paychex, Inc.
04.2021 - 02.2024

Customer Service Representative

Primeritus Financial Services
08.2020 - 04.2021

Veterinary Assistant

VCA Murphy road animal hospital
08.2017 - 03.2021

VETERINARY ASSISTANT / RECEPTIONIST

Animal Hospital of Pitt County
07.2015 - 08.2017

VETERINARY ASSISTANT

Pamlico Animal Hospital
01.2014 - 06.2015

High School Diploma - General studies

Beaufort County Early College High School Program

Bachelor - Psychology

University of Phoenix

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