Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kira Luebke

FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Morley
03.2022 - Current
    • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
    • Streamlined call center processes for improved efficiency and reduced wait times.
    • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
    • Assisted customers in navigating company website and improving overall user experience.
    • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Handled customer inquiries and suggestions courteously and professionally.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.

Motel Front Desk Clerk

Driftwood Motel
11.2018 - 07.2020
  • Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
  • Streamlined daily operations for improved efficiency by maintaining an organized front desk workspace.
  • Increased guest retention with exceptional service, addressing concerns promptly and professionally.
  • Promoted a positive atmosphere by engaging in friendly interactions with guests upon arrival and throughout their stay.
  • Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.

Bartender

Grand Lake/Daily Limit
07.2016 - 11.2019
  • Open/Closer and bar service
  • Organizing product, cook, clean, answer phone, taking orders via phone, bar and tables as well as making custom drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Bartender

AppleBees
01.2012 - 02.2016
  • Trainer, Assisted servers by busing tables, greeting guests, seating guests, accommodating guests, expo, and runner
  • Prepping bar, cleaning, making custom drinks for customers at the bar and at the tables, and serving.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

High School Diploma -

Rogers City
06.2002

Skills

  • Time Management
  • Critical Thinking
  • Customer focused
  • Oral and Written Communication
  • Problem-Solving Abilities
  • Multitasking
  • Product Knowledge
  • Computer Proficiency
  • Problem Resolution
  • Microsoft Excel
  • Spreadsheets
  • Call Center Operations

Timeline

Customer Service Representative

Morley
03.2022 - Current

Motel Front Desk Clerk

Driftwood Motel
11.2018 - 07.2020

Bartender

Grand Lake/Daily Limit
07.2016 - 11.2019

Bartender

AppleBees
01.2012 - 02.2016

High School Diploma -

Rogers City

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Kira Luebke