Kira Martin
Winter Park,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
On-Site Property Manager
Personal Mini Storage
07.2020 - Current
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Coordinated appointments to show marketed properties
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Delivered emergency 24-hour on-call service for tenants on building issues
- Generated leads for sales and rental properties through cold calls and referrals
- Generated professional networks by engaging in professional, industry and government organizations
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
On-Site Property Manager
Midgard Self Storage
10.2018 - 07.2020
Customer Service Representative
Radial
03.2015 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Skills
- Maintenance Oversight
- Database Management
- Financial Oversight
- Violation Resolution
- Codes Compliance
- Tenant Relations
- Market Tracking
- Payment Collection
- Dispute Handling
- Sales and Marketing
- Rent Pricing Optimization
- Video Surveillance
- Grounds and Facility Inspection
- Tenant and Eviction Laws
Timeline
On-Site Property Manager
Personal Mini Storage
07.2020 - Current
On-Site Property Manager
Midgard Self Storage
10.2018 - 07.2020
Customer Service Representative
Radial
03.2015 - 12.2017
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