Kira Martinez
New Braunfels,TX
Summary
Dynamic and organized professional with extensive experience at Kuhl-River Nails Hair & SPA, excelling in data compilation and customer service. Proven ability to manage multi-line phone systems and optimize office operations, ensuring a welcoming environment and efficient scheduling. Adept at multitasking, consistently enhancing visitor experiences and supporting team success.
Overview
5
5
years of professional experience
Work History
Receptionist
Kuhl-River Nails Hair & SPA
New Braunfels, TX
05.2023 - Current
- Compiled data from various sources into organized reports for management review.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Processed payments and updated accounts to reflect balance changes.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Cashier
Whataburger
New Braunfels, TX
03.2020 - Current
- Answered phone calls to assist customers with questions and orders.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Stocked shelves with merchandise when needed.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Collected payments and provided accurate change.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX05-2022
Skills
- Data compilation
- Calendar management
- Multi-line phone systems
- Payment processing
- Customer service
- Visitor reception
- Office organization
- Scheduling appointments
- Schedule management
- Multi-line telephone skills
- Multitasking and prioritization
- Scheduling
- Front desk operations
- Mail handling
- Spreadsheet tracking
- Call redirection
Languages
English
Full Professional
Spanish
Limited
Timeline
Receptionist
Kuhl-River Nails Hair & SPA
05.2023 - Current
Cashier
Whataburger
03.2020 - Current
High School Diploma -
New Braunfels High School