Kira Mendez
West Palm Beach,FL
Summary
Dynamic Asset Recovery Office Manager licensed for over 6 years thriving in high pressure, team atmospheres. Extensively trained in Recovery Software, such as DRN Network, TLO, RDN, ClearData, ClearPlan, & Recovery Connect. Strong team leader with clear record of success meeting revenue and staff retention goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Asset Recovery Office Manager
AGR Recovery Specialists
West Palm Beach , FL
2016.05 - Current
- Locate skip accounts, dispatch agents in the field, catalog & dispense personal affects from collateral
- Market & gain new accounts
- Handle accounts throughout out 3 locations in Florida
- Organize office files, office duties, & handle incoming/outgoing calls with debtors as well as client vendor relations
- Some invoicing, spreadsheets, run reports, as well as many other tasks in asset recovery
- Contacted customers to discuss late payments and options for remitting amounts due.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Documented interactions in computer database and updated information.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Documented findings and prepared detailed reports.
- Kept current on all agency and state policies, rules, regulations and statutes.
- Trained and supervised office personnel
Small Business Owner
Villa laundromat
Harrisburg , PA
2014.08 - 2016.02
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Drafted invoices for completed work.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Arts - Government and Law
Regent University
Virginia Beach, VA05.2024
Associate of The Arts Degree - Government and Law
Palm Beach State College
Lake Worth, FL05.2022
GED -
Adult Education Center of Palm Beach
West Palm Beach, FLSkills
- Microsoft Office
- Case Management - 6 years
- Vendor Relations - 6 years
- Staff Recruitment and Hiring
- Damage Claims
- Skip Tracing
- Customer Satisfaction
- Prioritizing and Planning
- Persuasive Negotiations
- Analytical and Critical Thinking
- Customer Locating
- Problem Anticipation and Resolution
- Correspondence Sorting and Filing
- Account Monitoring
- Employee Training Oversight
- Managing Defaults
- Asset Recovery
- Compliance Assessments
- Problem Identification
- Administration and Management
Additional Information
- Authorized to work in the US for any employer
- Valid Class E license & fully insured
Certification
- Florida Asset Recovery 'E' License - 6 Years
- Nationally Certified Skip Tracer - 6 Years
- Vendor Transparency Solution Training
- Bankruptcy Laws
- UDAAP
- ADA
- Disability Act
- Complaint Handling Policy
- Drug Free Workplace
- FDCPA
- Field Operations - Breach of Peace
- Privacy Laws
- SCRA
- Social Media and Confidentiality
- Telephone Consumer Protection Act
- Workplace Violence
Timeline
Asset Recovery Office Manager
AGR Recovery Specialists
2016.05 - Current
Small Business Owner
Villa laundromat
2014.08 - 2016.02
Bachelor of Arts - Government and Law
Regent University
Associate of The Arts Degree - Government and Law
Palm Beach State College
GED -
Adult Education Center of Palm Beach
- Florida Asset Recovery 'E' License - 6 Years
- Nationally Certified Skip Tracer - 6 Years
- Vendor Transparency Solution Training
- Bankruptcy Laws
- UDAAP
- ADA
- Disability Act
- Complaint Handling Policy
- Drug Free Workplace
- FDCPA
- Field Operations - Breach of Peace
- Privacy Laws
- SCRA
- Social Media and Confidentiality
- Telephone Consumer Protection Act
- Workplace Violence
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