Kira Miler
Saint Paul,MN
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Escape Game
Bloomington, MN
03.2025 - Current
- Assisted in managing daily operational tasks to ensure smooth game experiences for guests.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Supported training initiatives for new team members, enhancing onboarding efficiency.
- Implemented guest feedback processes to improve service delivery and guest satisfaction.
- Developed strong working relationships with team members, fostering a positive work environment and culture.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Trainer
The Escape Game
Bloomington, MN
02.2023 - Current
- Developed new team members with proper systems and training
- Engaged in all team meetings on team-building and problem-solving strategies to improve team culture
- Helped take part in instructional materials and resources that aligned with company standards and objectives.
- Conducted performance evaluations to assess trainee progress and provide constructive feedback.
- Taught maintenance fixes to new team members so they can fix game components
Team Leader
The Escape Game
Bloomington, MN
01.2023 - Current
- Led team to optimize escape room operations, enhancing guest experience and engagement.
- Trained and mentored new team members on procedures and best practices for guest interactions.
- Coordinated scheduling and staffing to ensure adequate coverage during peak business hours.
- Implemented feedback loops with guests to refine game offerings and improve service delivery.
Guest Experience Specialist
The Escape Game
Bloomington, MN
12.2022 - Current
- Delivered exceptional guest service, enhancing guest satisfaction and loyalty.
- Resolved guest inquiries and concerns promptly, ensuring a seamless experience.
- Collaborated with team members to create engaging and immersive experiences for guests.
- Utilized reservation systems to manage bookings efficiently and accurately.
- Proper cash handling
Game Guide
The Escape Game
Bloomington, MN
06.2022 - Current
- Led immersive game experiences for every single guest, ensuring engagement and satisfaction throughout games.
- Trained new team members on game mechanics and guest service protocols, fostering a collaborative team environment.
- Monitored gameplay dynamics to adjust challenges and improve guest outcomes in real-time.
- Used systems like service failure recovery to problem solve guest concerns independently without a manager on duty, ensuring all guests left happy.
Preschool Aide
KinderCare Learning Centers
Eagan, MN
07.2021 - 06.2022
- Assisted teachers in developing and implementing age-appropriate curriculum activities.
- Supported children's emotional and social development through guided play and structured activities.
- Maintained a clean, safe, and engaging classroom environment for optimal learning experiences.
- Collaborated with team members to create a positive and inclusive classroom atmosphere.
- Updated child charts for parents to read how the day went for their kids
- Helped feed kids during breakfast, snack, and lunch.
Barista
Caribou Coffee
Lakeville, MN
09.2020 - 07.2021
- Delivered high-quality beverages while ensuring customer satisfaction in fast-paced environment.
- Trained new team members on coffee preparation and customer service best practices.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated espresso machines and equipment, ensuring consistent drink quality and presentation.
- Handled food with safety protocols.
Education
Associate - Dental Assisting
Dakota County Technical College
Rosemount, MN05-2028
No Degree - Liberal Arts And Generals
Normandale Community College
Minneapolis, MN05-2026
High School Diploma -
Rosemount High School
Rosemount, MN06-2022
Timeline
Assistant Manager
The Escape Game
03.2025 - Current
Trainer
The Escape Game
02.2023 - Current
Team Leader
The Escape Game
01.2023 - Current
Guest Experience Specialist
The Escape Game
12.2022 - Current
Game Guide
The Escape Game
06.2022 - Current
Preschool Aide
KinderCare Learning Centers
07.2021 - 06.2022
Barista
Caribou Coffee
09.2020 - 07.2021
Associate - Dental Assisting
Dakota County Technical College
No Degree - Liberal Arts And Generals
Normandale Community College
High School Diploma -
Rosemount High School