Summary
Overview
Work History
Skills
References
Timeline
Generic

Kira Millsap

Jacksonville

Summary

Loss Mitigation Specialist II at TD Auto Finance with expertise in portfolio management and strong analytical capabilities. Skilled in resolving complex issues and delivering outstanding customer service. Notable achievements include training staff and improving operational efficiency while ensuring compliance with policies and regulations. Committed to driving results and promoting teamwork.

Overview

13
13
years of professional experience

Work History

LOSS MITIGATION SPECIALIST II

TD Auto Finance
Jacksonville
03.2018 - Current
  • Review/ Process/ Handle Attorney Represented accounts portfolio
  • Direct contact with field personnel, vendors, attorneys, & sheriffs as needed
  • Voluntary Surrender acct handling - mitigate company loss by offering alternate options; advise of contractual responsibility and personal impact of V/S
  • Deceased Account handling - determine intentions with collateral; discuss options with the responsible party / attorney handling account/estate; advise of disposition & potential responsibility; mitigate company loss
  • Repossession Loss Notice Analysis Reporting – daily review & distribution
  • Create Repossession Loss Notice in accordance with state laws
  • Monitor multiple databases to track department inventory.
  • Request Dept. Of Defense results on applicable accounts for collection efforts
  • Resolves escalated issues as necessary for loss mitigation
  • Effectively controlled the release of proprietary and confidential information for general client lists
  • Train internal staff on departmental processes, work instructions and procedures to facilitate consistent and seamless operations.
  • Assigns, prioritizes and monitors work of staff
  • Audits staff work on a regular basis to ensure that policies and procedures are followed and provide coaching when necessary
  • Manage team email box and distribute to agents throughout the day
  • Manage Attorney Represented Accounts portfolio, distribute letters and acted as the liaison for the business
  • Responsible for the management and overall administration of the workout team portfolios.

Administrative Assistant/ Office Manager

Tiger Academy
Jacksonville
01.2015 - 01.2018
  • Liaison between the principal, instructors, and parents. Informed parents & guardians on any issues or changes about the school program.
  • Updated and ensured accuracy of every class list, received & processed lists of absentees, and coordinated with parents of each absent student.
  • Fast-paced environment Demanding strong organizational and interpersonal skills.
  • File & data archiving, telephone Receptionist, and monitored office supplies and replenished stock as necessary.
  • Supervises day to day activities of staff and teachers ensuring that daily activities are conducted efficiently and timely and according to policies and procedures.
  • Prepare and communicate performance assessments for staff
  • Provides management leadership skills by hiring the best talent, setting goals and managing employee performance and promoting teamwork.

Financial Aid Coordinator/Administrative Assistant

Virginia College
Jacksonville
01.2012 - 01.2015
  • Focuses on a business / operational portfolio with some ambiguity and/or moderate complexity. Provided financial department representation, clerical support, and customer service.
  • Provides guidance/ assistance to team members and internal partners on a broad range of processes.
  • Directed customers to respective consultant.
  • Position required working in a fast-paced Environment demanding strong organizational, technical, and interpersonal skills.
  • Provides thorough analysis and/or specialized reporting or process support. Prepared and uploaded weekly reports on tuition assistance/student loans on students. Archived and maintained payment information and FASFA documentation electronically as Received.
  • Produced and maintained all daily reports for the Student Finance and Admissions Office.
  • Responsible for collection calls on all past due payments weekly. Manage conference Room
  • Automated reservation system.
  • Administrative/Clerical task included filing, photocopying, faxing, distribution of documents and maintaining files.
  • Provides thorough analysis and/or specialized reporting or process support.
  • Independently delivers assigned initiatives with direction from management
  • Provides management leadership skills by hiring the best talent, setting goals and managing employee performance and promoting teamwork.

Skills

  • Portfolio management
  • Interpersonal communication
  • Auto finance expertise
  • Policy and legal guidance
  • Analytical skills
  • Administrative proficiency
  • Computer literacy
  • Attention to detail
  • PC proficient
  • Excel Skills
  • Written and verbal communication skills
  • Excellent customer service skills
  • Aptitude for analysis, systems and mathematics

References

References available upon request.

Timeline

LOSS MITIGATION SPECIALIST II

TD Auto Finance
03.2018 - Current

Administrative Assistant/ Office Manager

Tiger Academy
01.2015 - 01.2018

Financial Aid Coordinator/Administrative Assistant

Virginia College
01.2012 - 01.2015

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Kira Millsap