Kira Montes Diaz
Summary
Personable and patient with a solid foundation in behavioral principles and therapeutic techniques. Knowledge of Applied Behavior Analysis (ABA) practices and data collection, with skills in implementing behavior intervention plans and documenting progress. Committed to positively impacting clients' lives by fostering growth and development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Global Support Manager
Innovativz Inc
12.2022 - Current
- Analyzed customer service data to identify trends, identify solutions, and improve customer experience.
- Developed and implemented procedures for responding to customer inquiries and resolving issues.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Marketing Analyst
Binni Designs LLC
11.2020 - 11.2022
- Identified areas for process improvement resulting in increased efficiency and more effective use of resources.
- Improved marketing campaign effectiveness by conducting thorough data analysis and identifying key performance indicators.
- Analyzed third-party data and investigated new growth opportunities.
- Conducted regular competitive analysis to stay informed on industry trends and adjust marketing strategies accordingly.
Education
RBT Course - Registered Behavior Technician
Ale Cruz
Miami, FL12-2024
Associate of Science - General Technical & Vocational
Lazaro Pena
Havana, Cuba05-2011
Skills
- Social skills development
- Communications support
- Teamwork and collaboration
- Customer service expertise
- Problem-solving
- Social media management
Certification
Behavior Analyst Certification
Languages
Spanish
Native or Bilingual
Timeline
Global Support Manager
Innovativz Inc
12.2022 - Current
Marketing Analyst
Binni Designs LLC
11.2020 - 11.2022
RBT Course - Registered Behavior Technician
Ale Cruz
Associate of Science - General Technical & Vocational
Lazaro Pena
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