Summary
Overview
Work History
Education
Skills
Timeline
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Kira Moore

Key West

Summary

Dynamic and dedicated hospitality professional with a strong work ethic and exceptional customer service skills, honed at Dante’s. Proven ability to enhance guest experiences through personalized service and suggestive selling, while effectively managing high-volume environments. Recognized for cultivating loyal clientele and maintaining cleanliness standards, ensuring a welcoming atmosphere.

Overview

11
11
years of professional experience

Work History

Server / Bartender

Dante’s
06.2021 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Trained and mentored new servers on menu knowledge and service protocols.
  • Collaborated with kitchen staff to ensure timely order delivery and customer satisfaction.
  • Managed table assignments efficiently, optimizing seating arrangements for maximum capacity.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Server/ Bartender

Turtle Kraals
01.2016 - 12.2020
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
  • Trained new servers on menu offerings and standard operating procedures for efficiency.
  • Managed multiple tables simultaneously while ensuring high-quality service standards were met.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Monitored inventory levels of supplies, proactively restocking as needed to minimize disruptions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Sales Associate

Island Girl Boutique
05.2014 - 06.2015
  • Assisted customers in product selection and inquiries to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to inform customer decisions.
  • Processed transactions efficiently using point-of-sale systems to ensure smooth checkouts.
  • Organized merchandise displays to optimize visual appeal and increase sales potential.

Education

High School Diploma -

Key West High School
Key West, FL
06.2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Team collaboration
  • Service prioritization
  • Sales expertise
  • Performance improvement
  • Suggestive selling
  • Task prioritization
  • Item promotion
  • Banquet coordination
  • Multitasking and organization
  • Responsible beverage service
  • Liquor, wine, and food service
  • Team member support
  • Server training
  • Calm demeanor
  • Positive guest interactions
  • Point of sale (POS) system operations
  • Positive and professional

Timeline

Server / Bartender

Dante’s
06.2021 - Current

Server/ Bartender

Turtle Kraals
01.2016 - 12.2020

Sales Associate

Island Girl Boutique
05.2014 - 06.2015

High School Diploma -

Key West High School

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