Kira Nunez

• Facilitated and supported trainees, ensuring knowledge retention and skill development.
• Measured training effectiveness through CSATs and implemented improvements.
• Created a supportive training atmosphere, encouraging participation, with a class of 1-3 new hires.
• Created projects to further assist with training curriculum.
• Provided exceptional member service by addressing inquiries, resolving issues, and exceeding member expectations.
• Cross-functional problem-solving skills to efficiently handle member complaints and disputes.
• Showcased excellent communication and relationship-building abilities, interacting with Vendor Partners.
• Maintained a positive and enthusiastic attitude in a fast-paced environment.
• Contributing to team leadership tasks.
• Aided in enhancing supervisors' skills.
• Updated team incidents using provided documentation.
• Facilitated team meetings to discuss recent updates.
• Fun Committee Team: Organizes events and activities, like team-building exercises and celebrations, that let co-workers bond outside of work tasks. Assisting with monthly newsletters, monthly spotlights of employees, using Word and PowerPoint templates.
• Major Appliance Team: Assisting members with Samsung and LG appliances with tracking information, making appointments, damage to home, reaching out to vendors on members' behalf.
• Member Advocacy Program: Researching incidents to ensure issues do not affect more than one member. Pushing incidents to the correct back-office team to further investigate.

Accomplishments:

• Achieved Ambassador status within 90 days of probation
• Recognized as top performer
• Achieved prompt resolution of high-volume customer queries with a 98% rating in satisfaction
• Guided new hires through initial learning phase
• Guiding new hire to reach Ambassador status within 90 days
• Guided Charm through chat platform for creating training materials on updates

• New Hire Training and Team Member Continuous Training
• Administering and Management of Training Program, Creating Schedule for New Hires, Hosting Training Classes
• Booking and Staffing of on & off-site Catering Events
• Community / Guest Relations Management and Catering Advertising
• Personnel Management, Guest Relations, Purchasing and Inventory Management, Shift Accounting and Money Management

• Purchasing and Inventory of Alcohol and Bar items
• Scheduling, Promotional Rollout Management, Department Budgeting and Forecasting
• New Hire Training and Team Member Continuous Training
• Administering and Management of Training Program, Creating Schedule for New Hires, Hosting Training Classes, Creating Training Curriculum
• Personnel Management, Guest Relations, Purchasing and Inventory Management, Shift Accounting and Money Management

• Responsible for Day-to-Day Operations including Personnel Management and Training, P & L Management, Ordering and Purchasing, Scheduling, Public Relations, and Advertising

• Purchasing and Inventory of Alcohol and Bar items
• Scheduling, Promotional Rollout Management, Department Budgeting and Forecasting
• New Hire Training and Team Member Continuous Training
• Administering and Management of Training Program, Creating Schedule for New Hires, Hosting Training Classes